Cynthia Mwongeli kamweli

• supervising staff, scheduling shifts
• promoting our services and keeping updated records
• Salon cleanness, hygiene & Safety
• Supervising due date records
• Boosting client satisfaction and increase our revenues.
• Staff training, interviewing
• Establishing spa budgets and financial goals.
• Inventory products and order new supplies
• Monitoring operations to ensure compliance with applicable health, safety, or hygiene standards.
• Performing accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
• Recruiting, interviewing, or hiring employees and participating in continuing education classes to maintain current knowledge of industry.
• Responding to customer inquiries or complaints.
• Scheduling staff or supervise scheduling.
• Directing facility maintenance or repair.
• Maintain client databases.
• Assess employee performance and suggest ways to improve work.
• Checking spa equipment to ensure proper functioning.

- IMMIGRATION/VISAS/MEDICALS
• Procedure for new employees to finalize residency
• Prepare Documents required.
• Process for medical, fingerprinting etc.
• Booking process and online procedures.
• Immigration procedures for existing employees.
• Processing of exit permits and residency cancellations.
• Liaising with mandoub regarding renewals of medical certificate and ID.
• Liaising with government departments.
• Responding to all requests from consumer protection, MOL.
• Liaising with Baladiya in relation to spa activities and issues.
• Liaising with industry specific bodies to remain aware of legislation.


LICENSING
• Create a file to proactively deal with license & ID renewals.
• Liaise with Mandoub to remain aware of necessary procedures for renewals and all documents required.
• Ensure that office team is keeping all files up to date both manually & electronically.
HR
• Files should include passport, certificates, photographs, ID, leave approvals, sick leave,
• Disciplinary letters, appraisals, contract, travel arrangements, bonus & reward letters.
• Ensure all travel arrangements are made efficiently & cost effectively.
• Ensure that office team is keeping all files up to date both manually & electronically.
STOCK CONTROL:
• Liaise with managers to receive stock and grocery orders on time.
• Check orders and forward for processing.
• Liaise with accountant to monitor budget in relation to purchasing.
• Monitoring inventory in stock and send to branches.
DRIVERS:
• Prepare driver's schedule on a daily basis and in advance where necessary.
• Communicate daily activities with drivers in advance.
• Co-ordinate activities for efficiency, minimum fuel usage and maximum time efficiency arrival.

• Informing staff about job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
• Planning or directing spa services and programs and Training staff in the use or sale of products, programs, or activities.
• Assess employee performance and suggest ways to improve work.
• Checking spa equipment to ensure proper functioning.
• Developing staff service or retail goals and guiding staff in goal achievement.
• Establishing spa budgets and financial goals.
• Inventory products and order new supplies
• Monitoring operations to ensure compliance with applicable health, safety, or hygiene standards.
• Performing accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
• Recruiting, interviewing, or hiring employees and participating in continuing education classes to maintain current knowledge of industry.
• Responding to customer inquiries or complaints.
• Scheduling staff or supervise scheduling.
• Directing facility maintenance or repair.
• Maintain client databases.

Customer care/
Transferring all incoming and outgoing calls in hotel
Sending and receiving fax
Receiving and replying emails

Customer care/cashier.
Receiving incoming calls,
Data entry receiving and replying emails/fax,
Arranging appointments.
Excel and micro word
Falling and arranging files
Customer service