Executive Assistant to the Head of Delegation & Information Management Officer
International Committee of the Red Cross (ICRC)
Total years of experience :21 years, 8 Months
• Contributed to the establishment of the ICRC office in Abu Dhabi, leading to the successful launch of the new office and a significant expansion of the organization's regional presence.
• Provided key executive and administrative support to the management team, ensuring the smooth functioning of the delegation, and optimizing workflow efficiency.
• Led the organization of high-level meetings and events, contributing to more effective decision-making processes and enhanced stakeholder engagement.
• Produced presentations, correspondence, and communication materials, ensuring precision and clarity for improved communication with internal and external stakeholders.
• Drafted briefing files for high-level visitors, enhancing their experience and facilitating successful visits and meetings with well-organized information.
• Functioned as the primary point of contact for both internal and external stakeholders, including high-ranking government officials and diplomatic contacts, ensuring effective communication and strong relationship management.
• Managed email correspondence and collaborative working spaces, improving response times and enhancing data accessibility and information flow.
• Supported HR processes, streamlining the recruitment workflow and promoting positive candidate experiences through efficient communication.
• Demonstrated strong organizational skills, proactivity, and problem-solving abilities in a high-pressure environment, contributing to an efficient and resilient work environment.
• Spearheaded the implementation of evolving technologies in information management, significantly improving data accessibility and ensuring compliance with information management standards.
• Provided executive-level administrative support to the CEO and corporate management team, ensuring their work proceeded efficiently and without disruptions.
• Managed various research projects, consistently delivering projects ahead of deadlines, showcasing strong time management and research skills.
• Scheduled and attended meetings and teleconferences, taking minutes and tracking action items, significantly improving meeting efficiency and the timely completion of action items.
• Produced memorandums, business letters, and reports with a focus on precision and clarity, enhancing the quality of communication with both internal and external stakeholders.
• Developed and maintained correspondence, agendas, and documentation, resulting in a substantial increase in the efficiency of information retrieval and dissemination.
• Gathered, analysed, and synthesized data from diverse sources to support data-driven decision-making processes.
• Liaised with operational departments, promoting seamless communication and collaboration across teams.
• Managed the CEO's professional and personal schedule, including travel arrangements, reducing scheduling conflicts and ensuring timely and efficient travel logistics.
• Performed various duties, including report compilation, event organization, and data analysis, contributing to the success of yearly regional budget meetings with a considerable number of participants.
• Provided comprehensive administrative support to the General Manager, resulting in a significant reduction in meeting scheduling conflicts, streamlining workflow, and improving overall efficiency.
• Prepared meeting agendas, conducted research, and created presentations, significantly enhancing meeting effectiveness and engagement.
• Composed correspondence for the General Manager, ensuring professionalism and accuracy, resulting in improved communication with stakeholders.
• Managed the GM's calendar, prioritized meetings, and prepared relevant materials, contributing to a more efficient use of the General Manager's time and resources.
• Monitored deadlines for department heads' reports, requests, and correspondence, reducing missed deadlines and significantly improving departmental efficiency.
• Assisted in coordinating staff meetings, taking minutes, and organizing materials, contributing to well-organized and highly efficient staff meetings.
• Managed online projects from inception to completion, ensuring budget adherence and scope delivery. Successfully delivered eight websites on time and within budget.
• Monitored website performance and produced campaign reports, optimizing revenue and expenses.
• Oversaw online communications, campaign launches, and social media content.
• Improved website design, usability, content, and conversion points, leading to a significant increase in user engagement and a boost in conversion rates.
• Collaborated with internal resources to resolve service disruptions and improve customer response, reducing service downtime and improving customer satisfaction scores.
• Delivered Internet banking training content and maintained departmental budgets, resulting in considerable cost savings in training expenditures while improving employee competency.
• Ensured the smooth implementation and 24/7 availability of Internet banking services, achieving a substantial increase in online banking customer satisfaction and a significant reduction in system downtime.
• Oversaw website development projects through diligent project management and cost control measures, saving a significant amount on project budgets and reducing delivery times.
• Developed and executed digital marketing strategies for brand and product awareness, leading to a significant increase in brand recognition.
• Developed and executed growth strategies for website traffic, marketing databases, online customers, audiences, and followers, resulting in significant growth in website traffic.
• Worked collaboratively with marketing team members to develop campaign and website creative assets in line with brand strategy, marketing calendars, product performance, and promotions, contributing to a notable improvement in brand consistency and significant growth in campaign effectiveness.
• Managed a portfolio of eight institutional and online banking websites in three languages (Arabic, French, and English), ensuring consistent and user-friendly online experiences for diverse audiences.
• Assisted in developing the online marketing strategy and implemented SEO efforts, resulting in improved website visibility and organic traffic growth.
• Conducted benchmarking of website performance against industry standards and user-friendliness, identifying areas for improvement and aligning websites with best practices.
• Maintained, updated, and monitored the website and applications to ensure optimal performance and user experience.
• Conducted in-depth research, analysis, and quality assurance testing for websites and applications, identifying and rectifying issues before they impacted users.
• Provided user support for technical issues, enhancing the user experience, and addressing customer inquiries promptly and professionally.
• Collaborated seamlessly across multiple subsidiaries, facilitating a cohesive online presence, and responded to customer inquiries with efficiency and accuracy.
• Managed the successful implementation of new electronic banking projects, ensuring timely delivery and alignment with business goals.
Executive MBA (ESA) & MBA (ESCP Europe) ESA Business School, Lebanon / ESCP Europe, France Double degree