Lyon Product Manager
Switch Made
Total des années d'expérience :9 years, 4 Mois
2012-2014 Switch Made - Lyon Product Manager (18 months)
- Market analysis (existing and future), competitive analysis for EMEA market
- Project Management
- In charge of Standard Products (data sheet, margin, quality, runners' availability, life's cycle and development/improvement, planning and delivery)
- Maintain a high level of customer service in termes of products (subsidiary in EMEA area, sales) and internal
services (quality, marketing, and manufacturing)
- Develop and improve products with engineers for special requests from sales (design, price, margin, data sheet,
special specifications, sample, fallowing manufacture, quality, planning, and delivery)
- In charge of order boards for all products and data base for ERP and web site
- Source new suppliers in China and Europe (for futur products and special requests)
- Manage Asian and Europeen suppliers (Negotiate and Purchase products mainly in China)
- Produce mid and long-term product roadmaps
- Work on the catalog development and events organization with communication service
- Push and promote the brand during events (Public Relation) such as Light and Building, SIMI, etc.
- Market analysis (existing and future), competitive analysis for EMEA market
- Project Management
- In charge of Standard Products (data sheet, margin, quality, runners’ availability, life’s cycle and development/improvement, planning and delivery)
- Maintain a high level of customer service in terms of products (subsidiary in EMEA area, sales) and internal services (quality, marketing, and manufacturing)
- Develop and improve products with engineers for special requests from sales (design, price, margin, data sheet, special specifications, sample, fallowing manufacture, quality, planning, and delivery)
- In charge of order boards for all products and data base for ERP and web site
- Source new suppliers in China and Europe (for future products and special requests)
- Manage Asian and European suppliers (Negotiate and Purchase products mainly in China)
- Produce mid and long-term product road maps
- Work on the catalog development and events organization with communication service
- Push and promote the brand during events (Public Relation) such as Light and Building, SIMI, etc.
- Develop business in France (Ain, Auvergne, Bourgogne, and Loire) and Switzerland
- Develop an extensive clientele portfolio base; identify areas for improvement and development
- Secure and renew the existing client portfolio
- Achieved annual sales: 1 200 000 € (only LED technology), margin 40%, 2 biggest deals 320K€ each ( Hermes and Bayer)
- Promote (Public Relation) and sell products for Architect, Design office, Engineer, Electrician, Distributor, Retail and Contractor
- Plan and conduct requirements workshops to elicit business requirement
- Project management (building the project with architect and fallowing it until the delivery)
- Work with lighting designer and stakeholders to agree appropriate solutions to meet business requirements
- Negotiation, planning, margin and maintain a high level of customer service
2011-2012 Switch Made - Lyon Sales/Business Developer (18 months)
- Develop business in France (Ain, Auvergne, Bourgogne, and Loire) and Switzerland
- Develop an extensive clientele portfolio base; identify areas for improvement and development
- Secure and renew the existing client portfolio
- Achieved annual sales: 1 200 000 € (only LED technology), margin 40%
- Promote (Public Relation) and sell products for Architect, Design office, Engineer, Electrician, Distributor and
Retail
- Plan and conduct requirements workshops to elicit business requirement
- Project management (building the project with architect and fallowing it until the delivery)
- Work with lighting designer and stakeholders to agree appropriate solutions to meet business requirements
- Negotiation, planning, margin and maintain a high level of customer service
- Develop a new profit center in Pierrelatte (cold call, recruitment)
- Key account developer (AREVA, EDF, CNIM)
- Increase client portfolio, Secure and renew the existing client portfolio
- Team’s manager consists of 16 engineer consultants
- Project management, negotiation, and budget, planning
- Maintain a high level of customer service, relationship between customer and engineer consultant
2010-2011 Agap2 - Lyon/Pierrelatte Business Manager/Business Developer (18 months)
- Develop a new profite center in Pierrelatte
- Key account developer (AREVA, EDF, CNIM)
- Increase client portfolio, Secure and renew the existing client portfolio
- Team's manager consists of 16 engineer consultants
- Project management, negotiation, and budget, planning
- Maintain a high level of customer service, relationship between customer and engineer consultant
2009 PMC - Paris Junior Consultant in Strategy of change (7 months-Judicial liquidation)
Judicial liquidation
- Maintain a high level of customer service
- Team’s manager consists of five technicians
- Fix electronics devices into the cab such as radio and micro, GPS, roof sign
- Work on the development of new GPS system with engineers
- Observe ethical practices and company procedures
- Handle customer complaints from initial complaint to the final stages of resolution
- Work as part of a team to ensure customer needs are met quickly and efficiently
2007-2009 Stratacom (GroupeCabcharge) - Sydney Technical Manager (24 months)
- Maintain a high level of customer service
- Team's manager consists of five technicians
- Fix electronics devices into the cab such as radio and micro, GPS, roof sign
- Work on the development of new GPS system with engineers
- Observe ethical practices and company procedures
- Handle customer complaints from initial complaint to the final stages of resolution
- Work as part of a team to ensure customer needs are met quickly and efficiently
• Maintaining a high level of customer service
• Advising on bank contracts and products
• Working closely as part of a team for accomplishing annual goal
2006 Banque Populaire Loire et Lyonnais - Lyon Customer Advisor (Training 5 months)
2005 Ingersoll-Rand Montabert - Lyon Quality and Design Trainee (5 months)
38 rue Marechal Foch
69220 Belleville
Tel: 07741607980 (UK)
Tel: +33 (0) 637887332 (FR)
Mail: cyprien-com@yahoo.fr
www.linkedin.com/in/cypriencomarmond/en
29 years - Driving License
• Working closely as part of a team for developing a robotic implementation
• Designing a part of this installation
• Evaluating the gain of time due of this implementation.
Major Distinction
2006-2008 University of Western Sydney - Business School - Sydney, Master Business and Management (Major Distinction)
Major Distinction
2005-2006 Napier University - Edinburgh, Bachelor of Engineering with Management (Major Distinction)
2003-2005 University Claude Bernard - Lyon, Diploma in Mechanical Engineering and Productic-integrated manufacturing
2003 Privat School Notre Dame de Mongré - Lyon, High School Certificat specialty Physics and Chemistry DIVERS SKILLS