cyril andrew

• Advocate for youth health, education, and empowerment within the community.
• Mentor young people, offering guidance and support to help them build confidence, life skills, and a clear sense of direction.
• Atend regular trainings, team meetings, and capacity-building workshops.
• Submit reports and assist with data collection for program evaluation and improvement.

• Managed high volume inbound and outbound client communications, serving as the
primary point of contact for inquiries and solutions.
• Successfully diagnosed and resolved long standing customer payment and account
disputes through strategic, empathetic problem solving.
• Analyzed daily call data and compiled performance metrics reports to optimize team
workflows and improve resolution times.
• Educated clients on alternative clean energy solutions, matching company products to
specific consumer needs to drive sales conversion.

• Conducted proactive client needs assessments to deliver tailored construction project and
maintenance solutions.
• Established a structured post service follow up framework to ensure long-term client
satisfaction and maximize repeat business.
• Maintained flawless, secure transactional records and leverage CRM principles to nurture
B2B and B2C client relationships

• Delivered History and Social Studies curricula to classes.
• Delivered Government and Civic Education curricula to classes.
• Mentored students and prepared them for post-high-school examinations, providing targeted revision support that improved exam
readiness and confidence.
• Prepared academic materials and formed study groups to help students learn more effectively and develop critical thinking skills.
• Organized extracurricular activities to enhance student engagement and development.
• Organized inter-student and teacher sports competitions to foster teamwork and morale.