Passenger Service Agent
National Aviation Services
Total years of experience :13 years, 0 Months
•Greeting passengers with kind and courteous customer service.
•Check-in passenger, issue the boarding pass, seat selection and verify immigration documentation.
• Provided passengers with luggage claimed stubs while ensuring that luggage was tagged correctly.
•Adhere and apply strict security and safety regulations.
• Escorted passengers to their designated terminals to ensure that they board the correct flights.
•Assisting special needs customers - e.g., Customers who need assistance in boarding, unaccompanied minors.
• Assisted passengers who missed their flights by providing them with information on alternative flights and routes.
Duties and Responsibilities;
•Established good rapport with guests.
•Handling guest complain and customer inquiry.
•Maintained balance and drop receipts corresponding to accounting specifications.
•Supervised and maintained cleanliness and sanitation of assigned work areas.
•Listens to and resolves customer complaints, suggestions, and inquiries.
•Monitors orders and ensures their prompt delivery.
•Ensure timely delivery of all food & beverage item to guest.
•Responsible for stocking inventory tracking reports on a monthly basis.
•Taking order in polite way then repeat to the guest to avoid mistake.
•Present the menu to the guest, answers queries and makes suggestion if necessary.
Check - in Counter Agent (LEAD)
• Entitled to open the flight 2 hours before departure time schedule for every destination.
• Preparing counter allocation of CSA and their designated back-up planned for each flights.
• Handling Overbooked Flight’s
• Handling INCON and MISCON passengers.
• Profiling the passenger’s information given in the list when they arrived at airport for check-in to avoid discrepancy in a flight and human trafficking.
• Checking the passenger’s baggage in terms of airline and airport restriction for safety and security.
• Giving assistance to the passenger’s with different needs. (Like elderly, PWD, expectant mothers, first rider, MISCON/INCON passenger’s, Unaccompanied minors/young passengers, POB, etc. )
• Issuing boarding pass to the passenger’s as their personal identification in boarding which is fully recapped and understand by them.
• Giving direction and proper assistance to the passenger’s to avoid delay and miss-connection to their flight.
• Monitoring the counter closure 45 minutes before the flight.
GATE STAFF (LEAD)
• Do Boarding announcement in a timely procedures
• Ensuring that the passenger’s will be on-board his/her right flight and destination.
• Assisting passengers who required especial needs on the flight.
• To account passenger that was manifested in every flight.
• Ensuring flight should meet their ground time and turnaround time even on consequential delayed.
• Giving proper information to passengers about their flight.
• Plotting the gate manpower/CSA to be allocated for all gates duties.
• Assisting cancelled flight’s passengers.
• Coordinating with the gate agent’s to avoid discrepancies.
• Preparing documents as an endorsement of especial handling to be notified by the crew’s on board.