Customer Service/Sales Coordinator
Meliti General Trading LLC
مجموع سنوات الخبرة :8 years, 5 أشهر
• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help
• Listen to customers’ questions and concerns, and provide answers or responses
• Provide information about products and services
• Take orders, calculate charges, and process billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Review and select standard responses for answers or solutions
• Refer customers to supervisors or more experienced employees
• Generating Sales Orders and Order acknowledgements (Performa Invoice to be sent to customers
For approval.
• Generate delivery instructions and communicate them to relevant parties.
• Manage backorders and update discontinued items with relevant replacement item.
• Liaise on daily basis with the customers to initiate and follow up on Sales Orders.
• Handle and follow up on customers’ complaints, if any.
• Review unbound stock deliveries and plan customers accordingly.
• Liaise on daily with Logistics and Warehouse (PSAS or supplier), for shipping schedules, shipping modes, ETA and ETD of both clients and suppliers orders.
• Maintain shipment status database.
• Liaise with sales administrators/commercial team to ensure goods are packed/invoiced/documents legalized and delivered on time.
Job Summary: Coordination, liaising daily with customers and/ or suppliers. Managing all aspects of the order process from point of receiving an order to final delivery given timeline. Moreover servicing the customers’ needs throughout the entire process.
• Performing and coordinating telesales activities and storing, retrieving and integrating information for dissemination to marketing department and clients.
• Calling the prospect clients, introducing the company, the products and services we offer and send them company profile.
• Follow up and schedule meeting or appointments with the clients.
• Organize and maintain paper and electronic files like Quotation and Order Confirmation.
• Gathering and updating database and disseminate information by using telephone, mail services, web sites and email.
• Providing the needs and requirements of the clients.
• Follow up the delivery schedule and availability of the product.
• Provide client with information about the product.
• Responsible for the feedback and complaints of the clients regarding products and service.
• Working with the marketing manager and find about the promotion of the product, the offers and other details relating to the product.
• Negotiating with vendors to improved pricing, product quality, availability and delivery.
• Interact with suppliers on day to day basis.
• Handles incoming calls or inquiries from prospective customers or clients.
• Greet customers warmly and ascertain problem or reason for calling.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Receive, direct and relay telephone messages and fax messages.
• Maintain the general filing system and file all correspondence.
• Assist in planning and preparation of meetings and conferences.
• Maintain an adequate inventory of office supplies.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Re-direct calls as appropriate and take adequate messages when needed.
• Prepares product or service reports by collecting and analyzing customer information.
• Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
• Coordinate and maintain records for staff.
• Demonstrate products work out customer’s needs and explain the product
• Quote and negotiate price, supervising commercial documents such as invoices, quotations, delivery orders and vouchers
• Interact with customer to determine customization needs & specialties and to document and effectively communicate technical accuracy and viability
• Attending and presenting company stand at furniture exhibitions
• Meeting clients for making deals, discussing new and on process projects
• Coordinate payment and delivery of goods clients
• Advise client on interior design factors such as space planning, layout and utilization of furnishing equipment color coordination
• Demonstrate products work out customer’s needs and explain the product
• Quote and negotiate price, supervising commercial documents such as invoices, quotations, delivery orders and vouchers
• Interact with customer to determine customization needs & specialties and to document and effectively communicate technical accuracy and viability
• Attending and presenting company stand at furniture exhibitions
• Meeting clients for making deals, discussing new and on process projects
• Coordinate payment and delivery of goods clients
• Advise client on interior design factors such as space planning, layout and utilization of furnishing equipment color coordination
I have graduated in Bachelor of Science in Biology. And I am member of Theater group in the University.