Cyril Mansueto

 Ensure that our guests always receive a warm welcome and a
sincere farewell from the concierge team.
 Provide proper supervision and guidelines for the concierge team.
Support any needs at the bell stand or door while ensuring the lobby
and concierge areas are well-maintained.
 Develop the team and enhance their performance through coaching
and feedback. Establish performance and development goals for
colleagues, and acknowledge good performance. Manage daily
staffing needs, plan, and assign work.
 Respond to guest requests and inquiries by providing
knowledgeable, efficient, and helpful information services through
emails. Assist guests in organizing tours, safaris, transportation, and
airline tickets, among other requests.
 Deliver a memorable experience to guests with swift, personalized
service, taking care to recognize and record their preferences.
 Resolve guest issues and use their feedback to improve overall
guest satisfaction.
 Gather and share local insights to meet guest requests, including
information about sporting events, places of interest, and local
restaurants.
 Build strong relationships with guests in a short period.
 Further develop the team and improve their performance through
coaching and feedback, creating performance and development
goals, and recognizing outstanding performance.

 Leads a team of 14 internal audit staff to recover 10% of the
companys lost stocks and cash.
 Implemented a new inventory system for stocks and cash to
prevent losses of company assets.
 Established accounting procedures based on Generally Accepted
Accounting Principles (GAAP).
 Reports on the companys losses and asset recovery through
internal audits.
 Recovers payments from delinquent customers by conducting
audits of accounts payable and receivable.
 Implements accounting procedures for credit and collection
recovery.
 Conducts internal audits focused on stocks and cash inventory.