داهاناياكا de silva

Senior Consultant - Application Support في Virtusa (Pvt) Ltd

• سريلانكا - كولومبوا 11
• أشغل هذه الوظيفة منذ فبراير 2018

SENIOR CONSULTANT (APPLICATION SUPPORT) في Virtusa Private Limited

• سريلانكا - كولومبوا 11
• أشغل هذه الوظيفة منذ فبراير 2018

Providing support while new ERP Golive and the
• application launching Monitor the incidents to ensure that the Service Level
• Agreements are achieved 90% all the time. Handle all priority raised incidents (P1 & P2) as per the
• ITIL process agreements. Prioritization and assignment of all Incidents, Service
• Requests, Changes, and Problems assigned to the teams SNow queue. Prepare Dashboards, Reports using the SNow tool to showcase
• the status of the team performances at the top-level management. Ensure the closure of all resolved and end-user confirmed
• Incident records within the SLA. Maintaining the documentation of the Business process and
• troubleshooting steps. Resolving Oracle EBS functional issues and bugs, assisting
• everyone within the subject scope.
• Handle the Network Operation Center activities as a NOC engineer.

SYSTEM ANALYST في Aitken Spence Shipping Plc.

• سريلانكا - كولومبوا 2
• أكتوبر 2009 إلى أكتوبر 2023

NETWORK ADMINISTRATOR في PLANHOTEL Hospitality Group

• المالديف - Male
• مايو 2017 إلى نوفمبر 2017

KEY ACCOUNT MANAGER في Sumathi Information Technology (PVT) Ltd.

• سريلانكا - كولومبوا 3
• ديسمبر 2016 إلى مايو 2017

SENIOR SOFTWARE SUPPORT & MAINTENANCE ENGINEER

SYSTEM SUPPORT في AXIONENT INC

• سريلانكا - كولومبوا 3
• سبتمبر 2015 إلى أكتوبر 2016