ميلاني garcia

CHICKING GROUP OF RESTAURANTS
Albayan Foods L.L.C.
Restaurant Store Manager
November 2010 - up to present
• Staff Management Skills includes total in-charge in the Store operation,
• On top of achieving the sales target, sales strategies planning and forecasting,
• Conducted weekly and monthly meeting for the updates of the store and system wide activities,
• Sales Building and Store Marketing strategies & implementation,
• Lead all staff to achieve the highest product quality and supplies availability levels and ensure product is always available,
• Attends to customer feedbacks and complaints,
• Ensure effective implementation of speed of service programs,
• Implement customer survey and continuously interact with customers,
• Updates information on competition products, service and activities that will affect store sales performance,
• Implement proper store merchandising,
• Writes Visual Basic programming in excel format to facilitate inventory reports,
• Overall in-charge of inventory maintenance such as wastages, stocks availability and all,
• Makes sure proper Cash Control is in place in the restaurants such as petty cash handling and daily sales deposit.

GF BRUCE HOUSE, STANDARD ST., NAIROBI, KENYA
April 16 - June 1, 2011
• Opening team manager, in charge of the overall alignment of store operations to the company standards, which includes fast and availability of service and quality food; do evaluation of staff performance and training.

CHICKING SINGAPORE
6 Raffles Boulevard Marina Square @ Marina Link B1-16, SINGAPORE
February 17 - March 17, 2011
• Manager in-charge for the whole store operation, do training on the staff, on top in achieving daily target, handles cash transaction including sales deposit, cash vouchers etc.; lead staff in new promotions and communicate in mall admin regarding mall events.
CHICKING NAIROBI, KENYA

ROBINSONS GALLERIA
Food Service Supervisor
June 2010 - November 2010
• In charge of the daily operations of the Food Court common areas making sure adequate service is provided both the customer and tenants with a win-win approached;
• Make sure that all tenants abide by the mall leasing contract such as pricing and monitoring of menu items;
• Daily checking of Food Safety practices of the food tenants by doing spot checking of their stalls;
• Monitors all common utensils of the food court making sure its hygienic and safe;
• Daily monitoring of the food court staff both bussing boy and cleaners and security guards.;

PREMIUM BEE FOODS CORP. (JOLLIBEE FOODS FRANCHISEE)
Shift Manager / Kitchen Manager / Training and Hiring Manager
October 2007 - June 2010
• Staff Management Skills includes total in-charge in the recruitment selection and operation of staff, providing advice and guidance to staff members in the resolution of problems. Evaluates performance of crew team members and provides feedback.
• Determined manpower requirements in store, conducted performance appraisal and prepared Monthly training / progress report.
• Prepare schedule of staff to achieve manpower cost of 10% as target in monthly PNL without sacrificing the FSC of the store.
• Conducted weekly and monthly meeting for the updates of the store and system wide activities.
• Sales Building and Store Marketing strategies & implementation.
• Community relations involvement.
• Lead service crew to achieve the highest product quality and supplies availability levels and ensure product is always available.
• Attends to customer feedbacks and complaints.
• Ensure effective implementation of speed of service programs.
• Ensures achievement of sales target.
• Implement customer survey and continuously interact with customers.
• Updates information on competition products, service and activities that will affect store sales performance.
• Implement proper store merchandising.
• Writes Visual Basic programming in excel format to facilitate inventory reports.

Jericho 'G' Foods Corp.-Jollibee Tayuman
Rizal ave. cor Tayuman St. Sta. Cruz Manila
Service Crew (Senior Cashier/Cashier)
February 2006 - June 2006
Job Description: I handle revolving fund of the store and help to make sure proper cash handling is in place by providing them complete change fund. I handled cash transactions on a daily basis. I take and assembled orders of the customer. I handled minor customer complain. I maintained cleanliness of my station; Trained to use POS software.

Jollibee Foods Corp.
SM Mla. UGF
Service Crew
August 2005 - February 2006
Job Description: I handled cash transaction on a daily basis. I take and assembled orders of the customer. I handled minor customer complain. I assisted trainees and orient them. I maintain cleanliness of my station. I help in making day-to-day crew schedule.

Greenwich Pizza Corp.
Service Crews
January 2004 - May 2004
Job Description: I assembled pizza toppings. I prepared cook pizza and pasta for dispatch. I maintain cleanliness of my stations.