Analyst
MUFG Bank Ltd
Total years of experience :18 years, 5 Months
Checker - ISO Mumbai
•Handling NEFT/RTGS outward transaction volume for the bank.
•NEFT/RTGS Inward transaction monitoring and authorisations
•Checker for CTS clearing and NACH process
•Back up authoriser for FD creation and closure process
Team Head Electronic Transaction Operations .
Leading the central Operations team which manage pan India payments & settlement located at Bank’scorporate office in Mumbai. Handling multiple products like NEFT/RTGS/UPI/IMPS/NACH under Electronic transaction products. Co-ordination with regulators like NPCI, RBI for electronic transaction processing Managing multiple vendors for outsources process Handling Thomas Cook Co-branded Forex Travel Card Issuance program of the bank. Coordinate with internal departments for automation and process improvements Regulatory Reporting: Coordinating with multiple regulators like RBI, NPCI for monthly & quarterlyreporting.
Taken care of POS Acquiring & Prepaid Instruments Issuing business’s operations under BaaS locatedat Bank’s corporate office in Mumbai. Partner Relationships: Handling 26 Partners across the country for POS Acquiring & Issuing business. Managing Relationship with Settlement Banks: Co-ordination with multiple settlement banks for thedigital banking business and Electronic transactions process. Service Provider Relationship: Managing service provider relationships with Master Card/Visa/NPCIfor BaaS. Regulatory Reporting: Coordinating with multiple regulators like RBI, NPCI & other service providersfor monthly & quarterly reporting. Billing and Revenue Sharing: Handles the billing & revenue sharing process of POS Acquiring &Prepaid Issuing products.
Handled the South Grid team located at Bangalore, Team handled the CTS volume in spoke and hub model with two major spoke location like chennai &Kolkata Co-ordination with regulators like NPCI, RBI for cheque clearing related activities Coordinator MICR code allotment activity for the newly opened branches. Managing multiple vendors for outsources process like cheque pick up from branches and beat pick upfrom customers. Joined the bank as an authoriser with manager designation in CTS clearing south grid, as on May 2014and promoted as senior Manager and Grid Head on May 2016.
Deliverable processing team of the bank, located at Thrissur.
•Ensure on time processing of all deliverables request received form branches.
•Ensure within TAT production and delivery of Debit Cards, Cheque book for all newly opened account holders.
•Production and distribution of Pre-generated Account Opening Kits to the branches.
•Handling all security deliverable of the bank as Demand Draft, Managers cheque, FD receipts etc.
•Ensure within TAT production and deliveries of post account opening deliverable like Reissue Cheque Books, Internet Banking Pin mailer, Demat Delivery Instruction Booklets.
•Vendor Management, coordination with multiple vendors for deliverable production and dispatch between vendors and their reconciliations of different deliverables.
•Deliverables dispatch and tracking till delivery to customer, coordination with multiple courier agencies for delivery and tracking including internal consignments
Financial Institution Group
•Handling top Financial Institution Group clients of the bank.
•Taking care of Cash Management Services, General Banking, and Internet banking transactions and queries of the clients in FIG segment.
•Meet the client on monthly basis and ensure the smooth banking transaction for the clients.
•Work along with the process team to improve the process to make convenient banking.
•Pro-actively contact the clients on a daily basis to understand the issue and to ensure that the same are resolved on priority
courses: Certification in Depository Operations (Depository Participant)
3 year degree in Commerce with main Income Tax and Economics
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