Daisy Dagher

Develop, execute and communicate HR strategies and initiatives
Support the long and short-term business plan
Identify change opportunities and drive change initiatives and organizational effectiveness
Modernize HR & Administration practices & Procedures
Reviewed Human Resources practices and procedures
Perform organizational assessments, identify and lead improvement opportunities appropriate organization.
Develop and execute organization structure and design
Consolidation of roles and responsibilities and construction of grading system
Review and redesign of HR processes, procedures and creation of templates and forms Establishing employee communication practices
Enhancement an drive recruitment procedures and practices
Adopt change in HR and Administration ways of working
Develop methods of measuring performance management and employee engagement and aligning with organizational goals.
Design, implement and support the implementation of performance management for the group
Advise and support senior management team in Human Resources related matter act as strategic partner
Create and drive employee relations environment
Provide leadership and direction to the HR and administration team by coaching and

develop their professional knowledge and competence.
Interpret and advise on employment legislation for the four countries Lebanon, Syria, UAE and Iraq
Develop HR planning strategies with line managers by considering immediate and long- term staff requirements.

This consultancy work commenced with Employee Engagement analysis tasks for a medium size international organization located in Asia Pacific region. The project included management presentation and global report, analyzing the overall results of the organization. Also performing country reports analysis and open comments qualitative analyses, adding a few enhancements to the existing survey. Tasks included strategic design and implementation of the employee engagement initiative. I also performed a performance management plan and an a employee communication plan to guide principals. A process for Employee Exit, Recruitment, Performance management and International assignment was designed.
Another local project that took place focused on Employment contracts for all employees adhering to all contracts and terms and conditions of employment to in accordance with Lebanese labor law and regulations, including social security documentations. The project included updating the organization charts and creating job descriptions for all functions.

HR Engagement and Motivation Specialist at Group level
Coordinated and rolled out Employee Engagement (EE) globally.
Counseled concerning vendor management selection of EE.
Process design Contact Center support for EE.
Designed and executed Workshop/Focus groups.
Conducted and ran Improvement Management activities.
Analyzed data and conducted qualitative analysis for open-ended questions. Provided learning material for EE.
Script writing and promotional videos with Leadership team on group function. Project management EE and coordination with vendor.
Managed, developed and implemented internal communication activities Arranged team work exercises for multiple internal workshop.
Achievement: Contributed to achieving high scores in Company-wide Engagement index, with scores better than best in class per supplier benchmark.
HR Change Management and Project Management - Group level
Led Change management for Onboarding Global Project.
Led Change management for Ejobs (Ericsson job site) Improvement global project. Led Change management for Reorganization process Global.
Counseled Change management for Code of Business Ethics Global Project.
Assisted in Project Management of redesign of global HR data on the intranet to simplify navigation reach-out to managers and employees around the globe.
Project Manager for Region Middle East for Employee Engagement survey.
Achievement: Contributed to achieving HR user-friendly processes and support toolbox for both onboarding and reorganizations for global HR practitioners.

Directed implementation of External and Internal communication and media relations and activities for inauguration ceremony of Regional Resource Service Center in Beirut (GSDC).
Project Manager for Market Unit Intranet site.
Project Manager for Customer Survey (CSI) for Market Unit Middle East.
Developed and Executed Internal Communication strategy.
Managed Internal Communication activities.
Designed and Managed Leadership Team Internal Communications activities.
Lead Market Unit Organization and Change Management.
Designed, delivered and developed Indoor/Outdoor Team work activities.
Designed and lead Communication Days.
Designed and Lead Internal social events.
Directed All Staff Meetings and gatherings.
Internal Communication Advisor for Senior Managers.
Achievement: Contributed to creating internal communication function from scratch for Market Unit Middle East and trained colleagues in new ways of working. For the inauguration ceremony we arranged full coverage of the media.