Senior Software Engineer
Poornam Info Vision Private Limited
Total years of experience :4 years, 10 Months
Worked with mobile and web applications setup, prompts, and push notifications on websites, iOS, and on android devices.
Discussed issue progress with customers, collected feedback on different stages, and directly addressed concerns.
Provided guidance and mentored junior engineers in server-related tasks and with upgrading the MySQL, CentOS, PHP, Apache etc and worked to improve overall team performance.
Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing business.
Motivated to maintain customer satisfaction and contribute to company success.
Collaborated with management, internal and development partners and provided direction and guidance to process improvements and established policies.
Troubleshooting a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
Fast learner with time management, multitasking and also meets specific goals set by supervisors and managers.
Debugging web hosting and network-based issues
Documented all transactions and support interactions the system for future reference and addition to knowledge base.
Created support documentation that empowered and enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team.
Works independently, with minimal supervision, and pitches in completing tasks.
Outstanding customer service skills and a dedication to providing great customer service.
Reliable to complete work as per expectations within the time frame.
Taught classes and presented self-help or information sessions on subjects related to education and career planning.
Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
Oversaw career and job fairs to connect students with area colleges and employers.
Collaborated with teachers and administrators in development, evaluation and revision of school programs and in preparation of master schedules for curriculum offerings.
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