Head of Direct Sales
Wataniya Airways
مجموع سنوات الخبرة :26 years, 10 أشهر
Currently designated as Head of Direct Sales with Wataniya Airways, Kuwait; overseeing the overall operations related to Direct Sales across 3 POS locations in Kuwait, Call Center in Kuwait and Jordan, as well as online sales coupled with Pre-Flight Checks - responsible for all re-accommodation policies set.
Developing and managing regional business plans to meet local client needs and regional travel objectives, including ongoing service development and commercial saving targets
Looking after client communication at senior regional divisional level, creating regional cross divisional forums to communicate global policy, savings opportunities and spending analysis in line with commercial objectives.
Mentoring strong regional relationships with key airline, hotel, corporate houses and ground transportation vendors, to ensure alignment with the firm's commercial objectives including the following:
o Regional performance management of vendors in line with global strategic and financial objectives.
o Long term relationship management and education to drive continuous service improvement and commercial targets
o Analysis of regional client spend and travel patterns
o Working with global product leads to provide regional/local requirements and trends to ensure dynamic policy and service management
o Rapid response and implementation of effective solutions to meet emerging market needs
Overseeing regional reporting in line with client needs, regional product lead requirements, commercial objectives and the Firm's financial guidelines.
Supporting General Managers and Travel Managers in client consultations and sales policy implementation.
Liaising with Finance, Operations, HR, and Marketing teams to advance commercial objectives.
Received the rare appraisal level of ‘Exceed’ for developing key accounts in Kuwait market, including where I generated incremental sales through my perseverance in securing an important commercial account from the competition.
Corporate Account Management
Sales Executive responsible for generating business from the travel trade market as well as corporates
Currently designated as Head of Direct Sales with Wataniya Airways, Kuwait; overseeing the overall operations related to Direct Sales across 3 POS locations in Kuwait, Call Center in Kuwait and Jordan, as well as online sales coupled with Pre-Flight Checks - responsible for all re-accommodation policies set.