Senior export operations& Customer services
FALCON freight group
Total years of experience :8 years, 7 Months
5- from Jan. 2011
Job title: Senior export operations& Customer services
Employer: FALCON freight group
Job description: reefer specialist in frozen and fresh food products
Handle booking with customers starting from S/D till arrival to POD
Connect with shipping lines regarding rates updates, bookings, finals and all correspondences since star shipment
H/BLS and documentations paper work
Consolidation cargo customs and trucking f/up for ocean FCL reefer& DV shipments
• Skills: Work under pressure- hard worker- patient-self motivated-love challenges- ability to learn- target and goal achiever-social- utilize language and computer skills the best- teach my self- dealing well with customers& colleagues
• 1.BERLITZ LANGUAGUE CENTER (BBSA)
Job description: reefer specialist in frozen and fresh food products
Handle booking with customers starting from S/D till arrival to POD
Connect with shipping lines regarding rates updates, bookings, finals and all correspondences since star shipment
H/BLS and documentations paper work
Consolidation cargo customs and trucking f/up for ocean FCL reefer& DV shipments
4- from June. 2010 Till Dec. 2010
Job title: Operation coordinator
Employer: AIR ARABIA AIR LINES
Job descriptions: record keeping- in and out posts- training and courses for cockpit crew- licenses and medical renew for cockpit crew-operations f/up- safety f/up- time table notifications- system updates- Maintaining the Database for Captain's Reports and Discretion Reports-Data entry and out station
3- from Feb. 2009 till June. 2010
Job title: Customer services, agent rep. and export documentation in Employer: M.T.S. logistics
Job description: sales support- operations-customer services-quotations-handle booking with customers starting from S/D till arrival to POD
Shipping lines rates updates- agent's pre alerts and shipments notifications and f/up- H/BLS issue-consolidation cargo customs and trucking f/up for ocean FCL reefer and DV and Airfreight shipments
2- from May 2005 till Feb. 2009
Job title: Customer services and documentation (export& import)
Employer: (MESCO) as agent of shipping lines
Job Description: handling booking with customers documentation (bills and manifest handling) -s/orders-customer services-telesales-f/up agency-follow up shipment starting from s/o at POL till arrival to agent at POD
1- from dec 2003 till may 2005
Job title: manager assistant and office administrator
Employer: marine news magazine
Job description: record keeping- filing- translation- advertising and annual subscriptions supervising-customer services-internet search
- B.A. In ARCHEAOLOGY - Business requirements and development- customer services English courses starting from level (11) to level (13)+ conversation courses
* Arab Academy for science and technology English - Oracle - Customer service - Business English