TQM Head
ALKAN CIT
مجموع سنوات الخبرة :15 years, 9 أشهر
May 2012 - Present ALKAN CIT
TQM Head - Promoted to manage TQM across Alkan CIT companies
\[ESRINEA, Alkan Networks, Alkan Telecom\] http://www.alkancit.com
Reports to: Alkan CIT CEO
Main Achievements in the current position:
1. Had the opportunity to manage & support ESRINEA to be certified CMMI Level 3.
2. Had the opportunity to manage & support ALKAN Telecom to be certified ISO
9001:2001.
3. Had the opportunity to manage & support ALKAN Networks - ATF to be certified
ISO 9001:2001, ISO 14001:2004, and OHSAS 18001:2007.
4. Had the opportunity to put all the solution for Alkan Networks Operations
Infrastructure, starting by how to effectively budget the project in term of Cost & effort across the project life cycle, to automating the whole cycle, the solution
covered how to log, monitor & control Cost on the ERP, as well as log, monitor & control effort overrun on the project server, & how to link between the two tools while transferring the actual effort to labor cost on the ERP through time submission.
5. Had the opportunity to put the solution of automating many of the process activities
which helped in implementing the process easily throughout ALKAN CIT companies.
6. Implemented a simple tool to automatically calculate the effectiveness of cost
deduction decisions on the organizational cash flow before the decision is taken.
7. Have achieved a significant awareness on project management field for all
ESRINEA, and ALKAN Networks staff in a very short time frame \[3 Months\] through Conducting Many trainings and awareness sessions on the project
management field like: a. Risk Management
b. Project Planning
c. Projects monitoring & controlling
d. Quality & testing Techniques
e. Effective SRS & Design Inspection
f. Effective communication between project team members
g. How to effectively analyze project measures
h. What is the Baseline? How and when to take a baseline?
Dec 2009 - May 2012 ESRI NEA - ALKAN CIT, Egypt
Quality Division Manager - (PI Head, QA Head, QC Head, Organization
measurement Head) http://www.esrinea.com
Reports to: ESRINEA CEO
Main Achievements in the current position:
1. Had the opportunity to put all the solution for ESRINEA Operations
Infrastructure, starting by how to effectively budget the project in term of Cost
& effort across the project life cycle, to automating the whole cycle, the solution
covered how to log, monitor & control Cost on the ERP, as well as log, monitor & control effort overrun on the project server, & how to link between the two tools while transferring the actual effort to labor cost on the ERP through time
submission.
2. Had the opportunity to put the solution of automating many of the process
activities which helped in implementing the process easily.
3. Implemented a simple tool to automatically calculate the effectiveness of cost
deduction decisions on the organizational cash flow before the decision is taken.
4. Not only I was handling the organization PI inside the company but also I was
able to expand ESRINEA Business lines & services provided in term of selling the
PI activities as well as the QC to our clients opening new market in the Quality
Services Field. We have successfully gained an opportunity to consult one of our
client to achieve ISO & provide roadmap to CMMI level 2; which we are finalizing and closing these days, on the other hand we are in the process of finalizing two
new contracts on the same aspect for other 2 of our clients. This is beside many
contracts of QC independent projects gained through the last period.
Role Responsibilities:
1. Head of the Process Improvement Unit
Managing the Process Improvement Team, responsible for performing process improvement
activities, train staff and support end user to implement the defined processes.
Duties Include:
• ESRI NeA Processes Improvements
• Approve on agreed enhancements on standard processes, templates, guidelines and checklists on ESRI NeA Models
• Establish needed life cycle guidelines for different Departments.
• Establish Technical Working Groups (if required) to define new process and/or guideline; elaborate the process area from improvement process model point of
view, and map between ESRI improvement needs and model goals
• Conduct periodical training and/or refreshment sessions on standard processes.
• Facilitate the process implementation across the organization.
• Support the project to implement ESRI NeA defined processes
• Communicate the gaps with Top Management & take appropriate actions.
• Design internal tools that may automate the processes for all categories
• Manage the testing of the developed internal tools to automate the processes.
• Approve training material and publish on the intranet to be accessed by Staff.
• Attend the subject matter experts (SME) meetings and follow up to ensure that the recommended updates are successfully implemented in the standards.
• Manage configuration management activities for all process improvement work
products
• Follow up on collected pilot feedback with PI Team Leader to be covered before deployment.
• Head & manage the change management process.
• External & Internal Appraisals
• Manage the preparation activities for pre and formal appraisals; sessions for FARs
group, working on PIID file and/or assessment tool, review projects against and the
PIID file, review list of needed requirements to map the projects to the process
improvement model
• Manage the Internal Audits - SCAMPI Class B
• Manage the Pre and Formal Appraisal Preparation.
• Manage the Formal Appraisal Interviews.
2. Head of the Quality Assurance Unit
Aims to establish and manage Organizational Quality Assurance Plan based on business
objectives and organizational needs set yearly in the Balance Score Card. The plan should
include both Software Engineering Processes as applied by projects and Business Processes
audits backed by the ISO 9001:2000 and CMMI quality models. Manage the relationship between different quality models. Evaluate best practices implemented to enhance the existing processes accordingly.
Duties Include:
• Planning & Monitoring of Quality Assurance activities
• Research on different quality models that can be followed
• Establish ESRI NeA audit plan for both Software Engineering Processes as applied by projects and Business Processes
• Sets Organization goals related to audits based on business objectives
• Works with Projects/Departments/Function heads on major non conformities in their
departments.
• Tracks all planned activities of the quality assurance department. Monitors assigned
tasks to team.
• Tracks QA department effort and budget
• Communicates with projects/departments/Function heads to collect feedback on existing processes.
• Plan & monitor QA activities automation
• Plans for rewarding the distinguished projects or functions
• Improvement Opportunities
• Evaluates improvement opportunities on the organizational level for existing
processes
• Prioritize weaknesses based on people suffering.
• Enable and foster a culture of Continuous improvement and quality focus across the organization
• Establish procedure for activities that lead to the implementation of systems,
procedures or outcomes (Technical Inspection, etc.)
• Monitors customer and relationship satisfaction with the Quality of deliverables to propose any changes needed to existing processes
• Guides different projects on how to tailor or customize the processes based on the project type and nature
• People Management
• Responsible for people management and resource allocation in Quality Assurance
unit
• Plans Resources forecasts
• Responsible for Quality Assurance people performance
• Monitor the technical competencies of the QA team.
• Mentoring and developing audit activities of the QA team
• Encourages innovation and creativity in the QA team
• Retain the QA staff
• Integrates the QA team with the rest of the organization and with the new comers and across different ESRI NeA branches
3. Head of the Quality Control Unit
• Quality Control Management
• Have a clear understanding of the company vision, mission, objectives, actions,
plans, and performance measurements
• Maintain prevailing company culture
• Acting as a change agent, and role model for the different subordinates in order to achieve outstanding organizational performance.
• Working as a team with the company top management to achieve the company's
vision, goals and strategic objectives.
• Working on achieving planned actions reflected from Organization Objectives.
• Managing and controlling ESRI NeA culture to grow in the correct and constructive
way.
• Responsible for Projects Quality
• Work as Reference/Escalation point for all ESRINEA clients on any quality related
issues, work on to fix them with PMs as well as follow up with the clients till closure.
• Optimize resource usage within the department and acquire and release project
resources as needed.
• Ensure conformance to quality assurance processes
• Responsible for whole testing activities.
• Work on improving the testing process.
• Plan and allocate resources for best utilization to serve maximum billable benefit of the company.
• Ensuring that the team has a common knowledgebase of test cases or other related
testing documents.
• Ensure that time of testing vs. retesting in the project is measured.
• Follow-up that the QCs abide by the testing schedule of the project & pinpoint
problems that delays the project schedule.
4. Head of the organizational measurements Unit
• Responsible for the team measuring progress on the project management level & the organizational level & reporting them to the CEO at least on monthly basis.
• Meeting with the CEO & other managing directors at least on monthly basis to discuss the measurements' reports & agree on the corrective/preventive actions.
• Defining new measures ongoing when turn to be opportunities for enhancing the monitoring and controlling over the organizational results.
Jan 2009 - Dec 2009
Acting as Service Quality Manager ITWorx, Egypt
Role Responsibilities:
Head of the Education Quality Team Management
• Have a clear understanding of the company vision, mission, objectives, actions, plans, and performance measurements
• Maintain prevailing company culture inside the Education account.
• Acting as a change agent, and role model for the different subordinates in order to achieve outstanding organizational performance.
• Working as a team with the company top management to achieve the company's vision,
goals and strategic objectives.
• Working on achieving planned actions reflected from e-Business BSC in a collaborative
manner and through joint effort with all SQMs.
Responsible for Projects in Account / vertical and manages testing projects
• Optimize resource usage within the Education account projects and acquire and release
project resources as needed across the account.
• Ensures the conformance & continuous improvement to quality processes.
• Responsible for Education account's testing activities.
• Work on improving the Quality process.
• Plan and allocate resources between Education projects for best utilization to serve
maximum billable benefit of the company.
• Ensuring that the account has a common knowledgebase of test cases or other related
testing documents pertinent to the account.
• Ensure that time of testing vs. retesting in the project is measured.
Measurement & Tracking
• Analyze Education account performance and develop and execute corrective action plans
accordingly.
• Measure and track the time taken in testing each project and raise an alert if it
exceeds/decrease its usual (30% Max - 20% Min) allocated percentage, investigate and analyze.
• Provide different measurements for the SDM to track the activities of the project & its
testing status across the account.
People Management
• Develop good working relationship with the peers and support function to ensure timely
results for the organization's success and growth.
• Assure that the QE team is aware of the client's business domain.
• Coaches and supports team members in technical issues, challenges and problems- being a role model.
• Monitors individual performance and recommends recognition for members who excel in their performance.
• Motivates team members and works on enhancing their skills through a defined training
plan to achieve required capabilities
• Encourages research and understanding of new technologies for self and others.
• Delegates management activities to senior QEs & QE Team leaders to develop their non
technical skills.
• Randomly check on the team members in an informal way to make sure they are
satisfied in their jobs.
Communication
• Communicate with client (if applicable) on the quality of deliverables within the account.
• Communicate with on-site team (if applicable) to ensure quality of deliverables and track
problems of deployments & deliverables.
• Meet with SQEs & QE TL across the Education vertical to discuss common aspects
related to the vertical and can propagate lessons learnt to the rest of QEs in department
meetings.
• Communicates with SDM about the account's status and problems.
• Attend projects closure meetings to learn about lessons learned to propagate between projects and accounts.
Improvements Opportunities
• Improve quality of customers' deliverables by monitoring the testing activities in different projects across the vertical.
• Communicate with Process improvement team for defining areas that need to be
improved.
• Communicate improvement opportunities to enhance processes with other Department
Heads.
• Identify and work on risks across the Education vertical with SDM, and QA Heads.
• Identify areas of improvement and new actions to be integrated in the BSC to be
included in the e-Business action plan.
Policies and processes
• Creatively suggesting and implementing new processes, or updating existing ones to better suit ITWorx needs.
• Co-operating with other departments Heads to enhance cross-functional processes.
Projects Responsibilities:
IctQatar KnowledgeNet Phase II MLG Users Provisioning
Jan 2008 - Dec 2008
Quality Project Manager ITWorx, Egypt
Role Responsibilities: Head of the Telecommunication Quality Team
• Completely manages Telecommunication testing projects.
• Maintains close communication with PLs to optimize resource usage and enhance projects schedules
• Works with PL on enhancing quality of deliverables and tracking after delivery defects and prevents
recurrence
• Responsible for proposals and estimates for the telecommunication vertical
• Plans all project activities as roles and responsibilities, risk, training, configuration management, internal and external communication
• Tracks all planned activities of the project. Monitors assigned tasks to team. Tracks project effort and budget
• Communicates with the client on testing project status and feedback the team with the client
feedback
Improvement Opportunities
• Looks for improvement opportunities on the account level and on the departmental level
• Works on improving the capabilities of the testing team in that area
• Collects measurement data and analyze it
People Management
• Responsible for people management and resource allocation in the Telecommunication vertical
• Plans Resources forecasts
• Responsible for the QE team performance
• Interviewing new QEs candidates
Policies and processes
• Assists in developing testing policies and processes
• Ensures all testing policies and processes are frequently updated and accurately applied
Projects Responsibilities:
DU Website Projects
• Project Overview: Portal web application offering a set of contents such as images, texts, and videos for commercials and company activities presentation purposes. The website is managed by a
content management system, providing administrator with features such as content editing from inside the portlet and managing content lifecycle through workflows
• Technologies Used: Vignette Application Portal 7.2.1, Vignette Content Management Suite 7.3.1, and Dynamic Portal Module
Duties Include: • Verify, and manage the business needs and system requirements of the project
stakeholders including customers and end users.
• Serve as the focal point between the external community and the Implementation team through which requirements flow.
• Establishing and Maintaining Interpersonal Relationships
• Accountable for preparing technical presentations; including ensuring complete
understanding for the customer needs before the bidding and making sure that the customer requirements are totally satisfied throughout the offered technical and
financial proposal.
• Helping the customers reaching the proper solution that fits into their environment and meets all their requirements.
• Assigns responsibilities and targets to team members related to quality department and company objectives, and implement a follow-up process ensuring plans are
implemented and achieved successfully on time
• Create & respond to new business opportunities from existing customers.
• Scheduling status meeting for reporting the projects' status, problems, & suggested
corrective actions
UAE Ministry of Education (MOE) "Schools of Tomorrow" Project
Project Overview: ITWorx developed UAE MOE portal and deployed MLG 2007 to several
schools. MLG deployment will provide fifty schools with enhanced collaboration and e-learning services. On the other hand, the portal development will provide MOE with a
secure, efficient, and user friendly portal incorporating all its relevant information
Technologies Used: Microsoft Office SharePoint Server 2007, .NET Framework 2.0, Microsoft
Forms Server, Identity Life-Cycle Manager (ILM), Microsoft SQL Server 2005, SQL Server
Directory, InfoPath 2007, and Microsoft Identity Integration Server 2003
Mohamed Bin Rashid Foundation Bait Alhikma Platform Phase-I
Project Overview: Creating a platform as a base including all relevant data for researches,
scholarships, and development communities in the Arab world
Technologies Used: Microsoft Office SharePoint Server 2007, .NET Framework 2.0, Microsoft
SQL Server 2005, C#, XML, Exchange Server 2007, ASP.NET 2.0, ISA Server 2006, Active
Directory, Community Server, FAST Search Engine
ITWorx Education Catalyst(TM) Microsoft Learning Gateway (MLG) User Provisioning
Project Overview: Product automats provisioning the processes of users, groups, and users'
memberships in groups in MLG 2007; and supports standard-based integrations between
MLG 2007 and third party learning systems like Student Information Systems (SIS) and
Learning Management Systems (LMS) systems
Technologies Used: C#, Microsoft Office SharePoint Server 2007, Web Services, ASP.NET
2.0, WSE 3.0, Active Directory, Exchange 2007, and Exchange 2003
ITWorx Education Catalyst(TM) Microsoft Learning Gateway (MLG) School
Provisioning
Project Overview: Product automates sites' creation process; helps Provisioning
Administrator carry out the provisioning process of multiple schools' sites going through five
simple stages; and enables them provision new schools and/or de-provision existing ones
avoiding repetitive tasks involved in such processes
Technologies Used: Microsoft Office SharePoint Server 2007, Windows Workflow Foundation,
Microsoft SQL Server 2005, C#, XML, , ASP.NET 2.0, and Active directory
Exams Expert User Synchronizer
Project Overview: A tool to import large numbers of users from exam expert databases to exam expert active directory
Technologies Used: Asp.net 2005, Microsoft SharePoint 2003/2007, SQL 2005, Microsoft
Exchange 2003/2007, Microsoft Live Communication Server, Active Directory
Microsoft MLG Auto Deployment Tool (ADT)
Project Overview: Setup and configuration tool that accelerates and simplifies MLG
deployment process without the need of highly skilled administrators. ADT use implies basic and advanced operation modes, single and multiple school configurations, and full and segmented servers deployment
Technologies Used: Windows 2003, SharePoint Server 2003, Internet Security &
Acceleration Server 2004, and Live Communication Server 2005
Microsoft Enterprise Provisioning Application (EPA)
Project Overview: Web application managing provisioning process of users in Microsoft
Learning Gateway. EPA enables system administrators to control user licenses, import users and memberships into groups, create mailboxes and Live Communications Server (LCS)
accounts, create team sites for imported groups, add users and groups to Class Server
Technologies Used: C#, XML Web Services, Visual C#, .NET Framework, and Active
Directory Topology
Testing tools: Active Directory, SharePoint 2003, Microsoft Class Server, AppScan 6.0
Microsoft MS Prayers 2007 Vista
• Project Overview: A plug-in that integrates Islamic prayer times in Microsoft Outlook XP and higher to calculate prayer times according to your geographical location and the Mathab you are following.
As a plug-in integrated inside Outlook, Prayer Times enables you to generate appointments for five
main prayers as well as for Friday prayer in your personal Outlook calendar along with your other
daily appointments
• Technology Used: J2EE, Business Objects, and Oracle PL/SQL
Vodafone Egypt PBI Refectory
• Project Overview: Adding a billing service layer to capture generic needs of business for billing
services in the Vodafone live! domain
• Technologies Used: WebSphere Developer Studio for J2EE (JSP and Servlets), Solaris, UML,
WebSphere Application server and Oracle
Vodafone Egypt ER Investigation
• Project Overview: Adding extra information to CDR generated files, which are handled through some modifications done to the Database tables and the Payment Handler application currently
deployed in ER Core Weblogic
• Technologies Used: WebSphere Developer Studio for J2EE (JSP and Servlets), Solaris, UML,
WebSphere Application server and Oracle
Vodafone live! Feeds Parser
• Projects Overview: Java application converting feeds to PML format with the aid of XSL. It also
handles Inspirational Quotes feed and inserts it into Quotes Database
• Technology Used: Java, XSL, DTD, XSD, UNIX Operating System, WebLogic Server, Stylus XML
Studio, and Eclipse
Vodafone Egypt Self-Services Online Payment
• Projects Overview: Web-based application allowing Vodafone customers to view and manage their
accounts without the need to get back to Vodafone customer support. The application offers
services such as bill browsing, bill reporting, bill notification, and daily usage
• Technology Used: WebSphere Developer Studio for J2EE (JSP and Servlets), Solaris, Unified
Modeling Language (UML), WebSphere Application Server, and Oracle
Vodafone Egypt Self-Services "Device Management"
• Project Overview: Web based application allowing Vodafone customers to view and manage
accounts without having to get back to customer support. Through Device Management customers
can configure and enable mobile phones for Vodafone live!, MMS, and Internet services from
Vodafone website
• Technologies Used: JSP/Servlets, JSF, AJAX, Java web services, log4j, IBM Web Sphere Application
Developer 5.1.2, IBM Web Sphere Application Server 5.1, Visual Source Safe, CVS, Oracle 9i, TOAD,
Solaris 9, Windows XP SP2
Vodafone Egypt Self-Services Post Paid Bundle
• Project Overview: Application helping customer to post pay bills through the website. The project is
integrated with backend systems as billing data warehouses and reflects these data to website
backend
• Technologies Used: Java, Oracle, Websphere application server
Vodafone 3G Website
• Project Overview: Vodafone Egypt 3G Website is created to promote the new 3G broadband services in Egypt to attract and retain customers interested in the 3G technologies as well as surpassing new
competition in the Egyptian Telco market. The website engages visitors from the first click. It starts with a slick animation and through an enjoyable user experience; the animated character introduces
different services and products to consumers and enterprises handsets. Users can get coverage
information, watch the TV commercials, and find answers to all their questions on this site.
• Technology Used: Adobe Creative suite (Adobe Photoshop, Adobe Illustrator, Flash, html, CSS,
ActionScript.)
Vodafone Egypt Website Revamping
• Project Overview: Revamping Vodafone website to conform to its new global guidelines with addition of Arabic language support and update of website look and feel to provide users with better
usability and easier navigation. Project also includes creating a dynamic administration tool for business users to create, edit, and update pages as needed
• Technology Used: Servlets/JSP, IBM Web Sphere Application Developer 5.1.2, IBM Web Sphere
Application Server 6, Visual Source Safe, CVS, Oracle 9i, TOAD, Solaris 9, Windows XP SP2
Vodafone Egypt Streaming
• Project Overview: System allowing content managers to categorize and control streaming media
served to Vodafone users through supported handsets
• Technology Used: Java, Unix, WAP, XML/XSL, Weblogic, and Apache
Vodafone Egypt Risk Management Application (High Usage)
• Project Overview: Application monitoring customers over-usage of Vodafone mobile phone services,
enabling Vodafone employees to contact customers whose usage amounts have reached certain
amount before their bill due date to avoid risk of huge unpaid amounts
• Technologies Used: J2EE, Business Objects, and Oracle PL/SQL
Vodafone Egypt Value Added Service Network Performance Portal (VAS NPP)
• Project Overview: VAS NPP generates daily and weekly reports and monitors VAS network
performance by collecting and analyzing network data across different domains, making it easy to catch network troubles and adjust capacity before customers are affected
• Technologies Used: J2EE, Jasper Reporting, Tomcat Web Server, and Oracle PL/SQL
Vodafone Egypt TAC CODE Application
• Project Overview: Web-based application automatically detect new TAC codes on Vodafone network,
hit source website to detect handset type, model, and other data, then update database according to agreed business rules. TAC codes are the first six (6) digits of handset IMEI (serial number) used to track handsets usage
• Technologies Used: Struts, WebSphere 5.0, and Oracle 9i
Vodafone live!
• Project Overview: Tailored mobile platform integrating with Vodafone internal systems and offering
dynamic content and services to Vodafone subscribers
• Technologies Used: Drutt Rendering Engine, Drutt 3PI, UNIX, XML, XSLT, Java, JSPs, WML, WAP,
Ericsson IMPS server, Ericsson MML service, LDAP, Helix Streaming Server, and HTTP
Egyptian Organization for Standardization and Quality Control (EOS) Portal
• Project Overview: Portal automating EOS workflow cycles and tools, and publishing fundamental
information regarding EOS activities and events
• Technologies Used: C#, ASP.Net, Microsoft SQL Server 2000, and Microsoft SQL Server 2005
Duties Include: • Managing, Monitoring and tracking team and maintaining project's technical activities to meet customer requirements & expectations.
• Client facing, meetings & conference calls to understand client business domain, analyze
& evaluate their required technical needs for several projects.
• Proposing & negotiating efficient & effective solutions that can best suite customer
needs.
• Present information effectively across different communication channels.
• Plan, allocate and assign tasks for Quality Engineers across different projects in order to better utilize the available resources.
• Champions efficient use of resources.
• Coach and support team members in technical issues. challenges and problems
• Recognizes the need for change and works to move people, processes and systems in the new direction
• Get the team acquainted with new technologies.
• Develop technical project plans.
• Conduct professional demos and presentations for assigned solutions.
• Analyze service performance through log recording, statistics and management reports.
• Providing professional technical solutions to meet customer requirements.
• Train the Trainer (2007)
• Customer Focus (2007)
Jan 2006 - Dec 2007
Quality Team Leader ITWorx, Egypt
Role Responsibilities:
• Plan, allocate, and assign tasks for Quality Engineers on different projects
• Review requirements defect report, test plan, test cases, and requirements traceability matrix
• Perform ad hoc testing and test the most complex parts of the system
• Monitor bugs closure on ITWorx tracking tool
• Manage projects' testing estimates
• Coach and support team members in technical issues, challenges, and problems
• Conduct training sessions for Quality Engineers on different testing topics
Projects Responsibilities:
Project overview: Upgrading MLG 2003 to MLG 2007 in 37 schools and customizing MLG
2007 to have a bilingual support for Arabic and English languages and add some new
modification for MLG to support bilingual and new web parts modifications and customizing in site definition, master pages and themes. The project includes Consultancy for network and system infrastructure design and implementations, support for software deployment and schools support 3rd line for KNET Phase II
Technologies Used: Microsoft Visual Studio.net 2005, Microsoft SQL Server 2005,
SharePoint Portal Server 2007, .NET Framework 3.0, SQL Server Reporting Services
Jan, 2002 - Dec, 2006
Senior Quality Engineer ITWorx, Egypt
Role Responsibilities: • Handle project deliverables quality, audit reviews, and project conformance
• Prepare requirements defect and project reliability reports
• Review requirements and design documents
• Own, review, and update project test plan and test cases, preparing traceability matrix for requirements against test cases
• Execute test cases, test plans, and regression, stress, and security testing
• Ensure conformance to quality assurance processes within project
Projects Responsibilities:
United Technologies Corporation (UTC) Projects
UTC Online and Offline Bank Registry Application (BAR)
• Project Overview: Online BAR is web-based application gathering and validating UTC bank
transactions data and credit facilities with reporting tool and e-banking services. Offline BAR is an offline copy of the online application to capture UTC bank transaction when online application is not
available due to electricity down or any maintenance failure
• Technologies Used: Microsoft Access and VBA
UTC Bank Registry (BAR) Common Data Repository (CDR)
• Project Overview: An integration system between BAR and CDR projects to place the common
tables in both projects in a unified place. This helps users handle insertion, update, and deletion
process in one place rather than applying them on both databases
• Technologies Used: ASP.NET and Microsoft SQL Server
UTC Intranet Portal
• Project Overview: Intranet portal used in coordinating portal gadgets including news management
subsystem that handles article submission, assignment, and categorization; executive dashboard for critical indicator displays; and training course registration system
• Technologies Used: Oracle 8i, ASPs, JavaScript, ADO, and OO4O
UTC E-Dialog
• Project Overview: Application for employees posting their suggestions, anonymous complaints, and feedback to HR department and receiving feedback. The system supports multi-lingual web-based
reporting and statistics application
• Technologies Used: Microsoft Visual Basic, ASP, and Microsoft SQL Server 2000
UTC Surplus Management System
• Project Overview: Workflow system managing UTC excess inventory by facilitating reuse of surplus
wherever possible and auctioning and tracking surplus that is not for reuse
• Technologies Used: iPlanet Process Manager, ASP, Java, VB, and Oracle
UTC Desktop Everywhere System
• Project Overview: System enabling users out of the office to access their desktops and LAN drives without requiring client or access device on remote machine
• Technologies Used: Oracle
Government Projects
Egypt Post Financial System
• Project Overview: Scalable, secure system handling high volume of transactions with high security
level, ensuring load balancing and fault resilience, capturing financial records of various services
delivered by post offices, and generating report for management monitoring and evaluation
purposes
• Technologies Used: ASP.Net, Microsoft SQL Server 2000, and Microsoft Reporting Services
Egypt Post Current Account System
• Project Overview: Financial system associated with daily interests calculated according to Banque
Misr interest rates and account type. The system automates basic functionalities of banking
accounts such as accounts opening, closing, funds deposit, and funds withdrawal
• Technologies Used: Visual Studio.NET, IIS 6, Active Directory 2003, SQL Server 2000, and Microsoft
SQL Reporting Services
Egyptian Organization for Standardization and Quality Control (EOS) Portal
• Project Overview: Portal automating EOS workflow cycles and tools, and publishing fundamental
information regarding EOS activities and events
• Technologies Used: C#, ASP.Net, Microsoft SQL Server 2000, and Microsoft SQL Server 2005
Duties include: • Managing, Monitoring and tracking junior Quality Engineers on maintaining project's
technical activities to meet customer requirements & expectations.
• Present information effectively across different communication channels.
• Coach and support junior Quality Engineers in technical issues, challenges and Project
problems.
• Effectively train and assign tasks junior Quality Engineers and track them to meet
customer requirements on time and budget.
• Effectively and timely follow project's problems and propose proper actions.
Reporting Services 2005, Data Transformation Services, C#, XML, and Windows Application
Testing Tools Used: WAPT 5.0
Global Education Management Systems (GEMS) MLG 30 Schools Deployment
Project Overview: Learning Gateway customized for GEMS needs look and feel, it includes
sites customizations for primary, preparatory, and secondary schools, integration with GEMS
OASIS system to provision the users in the learning gateway and reports for GEMS users to provide insight for the portal adoption
Technologies Used: Microsoft Office SharePoint Server 2007, .NET Framework 2.0, Microsoft
SQL Server 2005, C#, XML, Exchange Server 2007, ASP.NET 2.0, ISA Server 2006, Active
• Time Management (2005)
• Communication (2006)
• Speed Reading (2005)
• Performance and Load Testing (2005)
• Process Improvements (2004)
• Software Verification and validation
(2004) • Software Configuration Management (2004)
• Test Cases and Bugs Writing (2004)
• Testing Database and Testing Design (2003)
• Software Engineering Process (2002)
• Design Patterns (2002)
• Introduction to CMMi (2002)
Sep 1999 - Dec, 2002
Quality Engineer ITWorx, Egypt
Role Responsibilities: • Enforce project-related quality issues such as code quality, code practice compliancy, and test cases
comprehensiveness
• Measure testing effectiveness per project
• Develop test cases and generates requirements' traceability matrix, status and defect reports
• Develop and maintains test plan and test cases to ensure best achievable project quality
• Follow up and tests defects after delivery
• Train customer on developed system
UTC Outreach System
• Project Overview: Web consumer-friendly instant messaging product supports sending Arabic
messages from/to non-Arabic Windows Operating Systems
• Technologies Used: Web Application Server, Java, and C++
Projects Responsibilities: OTLOB Co. Website
• Project Overview: Web-based application providing subscribers with home delivery services
• Technologies Used: Visual Interdev and SQL Server
Arabia Mersal
• Project Overview: Application helps UTC executives to maintain customer lists, track current
activities with customers, and schedule future activities, resulting in monitoring entire progress until project goals are achieved
• Technologies Used: JavaScript, HTML, and ASP
Panacare System
• Project Overview: Web consumer-friendly instant messaging product supports sending Arabic
messages from/to non-Arabic Windows Operating Systems
• Technologies Used: ASP, Visual Basic, and SQL server
Other Trainings
• Six Sigma Green Belt (2013)
• CMMI For Services (2010)
• Introduction to CMMI (2010)
• Advanced Project Management (2007)
2000, Data Transformation Services, C#, XML, and Windows Application
Testing Tools Used: ApTest Manager, Bugbase, Web Performance Trainer, Watchfire
Appscan, IBM Rational Funtional Tester
• Advanced Power Builder (1998)
• Advanced Visual Basic 3.0 (1996)