داليا عدنان شرف شرف

- Automated office operations, managing client correspondence, record tracking, document control in Maktoob System and data communications in database and socument management software.
- Instituted and built dynamic team of astute and successful administritive prodessionals which supported all corporate growth and productivity objectives.
- Evaluated and indentified ineffective workflow processes to devise and implement solutions achieving greater productivity and personnel performance.
-Opened, sorted, and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Served as liaison between Director of Shared Service Department and clients regarding client accounts and new business.
-Wrote and distributed executive meeting agenda and minutes to department heads and administrative team members.
- Managed daily office operations and equipment maintenance to improved processes to maximise operational efficiency.
- Maintained impeccable office organisation to support efficiency, professionalism, and performance objectives.

Controlling company and project documentation and ensure that accurate information is distributed throughout and organisation, on time.

• Sorting, storing and retrieving electric and hard copy documents for the department.
• Following and improving document control procedure.

- Oversaw all day-to-day office operations, such as receiving and organising correspondence, answering, and forwarding calls and creating bussiness letters, invitation letters, and shareholder’ announcements.
- Minigated financial discrepancies, accurately monitoring transaction income, transfer transactions, and cash/CHQ collections.
- Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
- Conferred with business leaders to evaluate needs strategise operational improvements to boost productivity.
- Scheduled and planned AGM/EGM meeting and conferences, which helped to streamline business operations.
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.

- Effectively communicated details of Engineering Policies (CAR, EAR, CPE, MBD), risk analysis, renewal reports, and quotations for Engineering department, promptly answering questions and concerns.
- Displayed consisted, positive attitued towards customers, peers, and other personnel, even during high-stress situations.
- Applied expert administrative operations knowledge for daily completion od tasks and streamlining workflows.
- Provided excellent leadership skills to maintain steady and productive operations in office and organisation environments.

- Kept exeutive up to date on changing business information by documenting meeting, tracking documentation, and collecting team data.
- supervised exceutive and management calender while allocating tasks to the administrative support team for smooth operation flow.
- Produced profissional and error-free lettera, presentations and spreadsheets needed by senior office professioanls.
- Increased office organisation by developing more officient filing system and customer database protocols.