Dalila Andrade

Attended workshops and trainings in customer service,
conflict resolution tactics and safety procedures to keep
abreast of all new requirements and procedures.
Inspected interior of aircraft prior to, during and after flights
to make sure emergency equipment was in place.
Operated in compliance with all airline and federal aviation
regulations for complete compliance with safety and security
procedures.
Engaged professionally with passengers to improve
satisfaction and exceed expectations throughout flight.

• Delivered exceptional first-class customer service, ensuring a welcoming, safe and organised
environment for passengers.
• Handled diverse queries, resolved issues promptly and communicated with professionalism
in fast-paced situations.
• Ensured compliance with strict safety, documentation and operational standards.
• Conducted flight checks demonstrating high attention to detail.

• Worked in Emirates Human Resources department specializing in candidate engagement,
application processing and updating records via HR systems.
◦ Commendation for efficiency and strong performance in Recruitment Team
◦ Demonstrated advanced MS Office proficiency (Excel, Word, Outlook)

Generated specific candidate pool for career opportunities
through strategic placement of advertisements, evaluation of
applicant credentials, and conducting initial interviews and
pre-screening assessments.
Developed lists of qualified candidates for corporate hiring
managers.
Leveraged social media platforms and online job boards to
advertise open positions and engage with potential candidates.
Recruited & developed all new employee network for multiple
industries, from architecture to manufacturing companies,
acquiring up-to-date and relevant applicant sources.
Maintained filing system of current, prospective and future
positions.
Key
Increased data-base of employee market by 15% in Leiria and
Marinha Grande region

• Screened candidates, managed interviews and coordinated hiring activities across multiple
industries.
• Advertised roles, reviewed CVs and maintained up-to-date filing systems.
• Built strong professional relationships with both clients and candidates.
• Increased candidate database by 15% in regional markets.

• Provided friendly, personalized customer service in a retail environment.
• Supported stock management and ensured accurate cash handling.
• Built customer loyalty through attentive service and effective communication.

Analyzed and properly processed product returns, assisting
customers with finding alternative merchandise to meet needs.
Developed, marketed and sold full range of Jewelry products.
Evaluated inventory and delivery needs, optimizing strategies
to meet customer demands.