Dalila Bekkouche

Advised international clients on market entry and regulatory structuring in the UAE
Diagnosed business and compliance challenges and designed tailored operational solutions
Built and maintained strategic relationships with free zones, local authorities, and banking partners.
Advised C-level entrepreneurs on ownership structuring, tax positioning, and operational risk
mitigation.
Developed long-term client retention strategy through advisory-led service model.

Advised legal departments and corporate boards on governance and workflow optimization using
SaaS solutions
Secured 10+ enterprise governance contracts generating recurring ARR revenue.
Conducted executive-level presentations for Boards, General Counsel, and Legal Directors.
Developed territory penetration strategy across three new regional markets.
Managed 30+ enterprise accounts with multi-year renewals and strategic upsells.

Led operational transformation of outsourced customer support across three international call
centers, increasing outsourcing efficiency from 10% to 90% within seven months.
Designed training frameworks and performance governance systems for 250+ agents, aligning
service quality with brand standards.
Implemented KPI tracking dashboards to optimize response time, resolution rate, and customer
satisfaction (achieved 79% CSAT).
Acted as liaison between product, engineering, and frontline operations during BETA product
launches, providing structured feedback to improve system functionality and customer
experience.
Produced executive-level performance reports to inform operational and strategic decision
making.

Led European market expansion initiatives for medical device portfolio across France and the UK.
Managed regulatory alignment of products under EU medical device compliance frameworks to
ensure market entry and business continuity.
Structured and executed 20+ high-value public and private tenders with hospitals and distributors.
Built strategic partnerships with healthcare institutions and procurement authorities.
Developed go-to-market strategies tailored to regional regulatory and commercial environments.