Receptionist/Customer Service Associate
Petzania LLC
Total years of experience :1 years, 2 Months
• Maintained clean and orderly reception area to impress and welcome visitors.
• Organized and updated daily schedules and monthly calendar obligations for various levels of management.
• Ensured animals for sale were appropriately cared for, providing food, water, toys and treats and exercising as required.
• Greeted customers and pets with warmth and enthusiasm, providing positive store experiences for increased loyalty.
• Displayed promotional items at till points, upselling to customers to increase average transaction value.
• Encouraged customers to join store loyalty schemes, assisting with sign-ups to grow consumer databases.
• Completed routine inspections of facilities to verify compliance with procedures in place for cleanliness and maintenance.
• Captured and processed client information, entering data into online systems for wider company use.
• Directed clerical tasks, including copying, faxing and file management.
• Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
Computer Science (Major in Computer Programming) Associate Degree