Guest Relation Officer
Lagos Travel Inn Ikej
Total years of experience :17 years, 3 Months
the role entails welcoming and greeting of the hotel guest, provide courteous and professional customer service to guests who are checking into or out of the facility and to offer assistance to guests as needed during their stay.
Job Description:
•Welcoming and greeting guests upon their arrival at the hotel
•Attend to guests' queries, resolve guest complaint and meeting their special needs
•Making room reservation, checking - in and checking - out of hotel guests.
•Coordinate and supervise the front desk activities
•Report to the front office manager all front office activities
the role entails selling bank retail products and acquisition of new customers in effort to meet the bank sales target.
Job description:
• To build and maintain effective business relationship with customers
• Promote bank retail products and services to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets.
• To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes.
• To ensure the submitted customer applications and documentations are complete and error free
Job summary: the role entails managing the hotel switchboard console; receiving room reservation, guest queries, complaints and resolving them in order to enhance an enjoyable guest experience in the hotel.
Job description:
• Ensuring that hotel guest have a comfortable stay in the facility
• Providing service information to guests
• Meeting and anticipating guests’ needs.
• Providing wake-up calls on guest request.
• Receiving and sending room service orders
• Making room reservation for guest at the hotel
The role entails maintaining safe and secure hotel environment for guests and employees by usage of security equipment to ensure proper access control into the hotel premises
Job description:
•Access control: preventing unwanted and unauthorized person from entering into the hotel;
Surveillance on intruders, Control of visitors, contractors, suppliers etc.
•Control room: overseeing the security activities of entire hotel using the CCTV system and also control of fire alarm system.
•Using of bomb detector equipment (HP50) to prevent crime.
•Control of all keys entrusted in care
2008 Sales Canvasser
The role entails boosting sales for Honeywell food products, by participating in product campaigns, market storm, gathering of sales information, and merchandizing and Distribution of Honeywell food products at different locations, majorly in Lagos.
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