customer care executive
prestige
Total years of experience :2 years, 10 Months
•Communicating courteously with customers by telephone, email, letter and face to face. Investigating and solving customers’ problems which may be complex or long-standing problems that have been passed on by customer service assistants.
•Handling customer complaints or any major incidents, such as security issue or a customer being taken ill.
•Keeping accurate records of discussion or correspondence with customers.
•Producing written information for customers, often involving use of computer packages/software
management on first aid to all age range infant, children and adult.