Computer Management Assistance
USA CONSULATE in Erbil - Iraq
Total years of experience :9 years, 9 Months
Provides key technical support for the full range of IT operational, technical and systems support, such as WAN, LAN, Window Server, BES Server, BlackBerry, Workstation, Router, applications, trouble-shooting, Database Administration, SQL server, SharePoint and IIS, Cyber Security Administration, Microsoft Office assistance and training.
Managing the installation of multiple Cisco switches in many refurbished building and run outdoor fiber optic cable to these switches, plus installing and configuring several PCs, Printers, Digital senders and Cisco switches in a various refurbished buildings.
Microsoft Server and Client OS (2003, 2008, XP and Windows 7), Microsoft Server applications (SQL, SMS and IIS), BES Server. Microsoft/Adobe applications (Office, Publisher, Internet Explorer and Adobe product) and SharePoint.
This role involves managing multiple small projects or large complex project, below are two core projects I was accountable of:
EMEA, Adobe Standardisation Project (Rollout- 11000 users - 16000 Machines)
Taken over the reins to complete and finalise this Project as it has crossed the hands of 5 Project Managers over 4 years. Success to date is the core deployment is now completed.
Proposed solution for ongoing problems with the Adobe upgrade in Credit Suisse, this proposal was welcomed by global deployment teams and its planned implementation is at the end of the Adobe Standardisation Project.
The application of PMI & Prince2 methodologies has allowed for a high degree of consistency throughout this Project to be met and managed with remediation to Issues and Risks.
Managing the upgrade effectively with minimal disruption
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Managing stakeholders and users communication
Scheduling and planning the upgrade based on the business activities
London, Grad program for the Investment Banking Division
Managing a high profile Program for the Investment Banking Division in EMEA.
Planning, organising training location requirements, configuring Network setup, Printing requirements,
Training hardware, Telephony requirements, mobile working for 160 trainees with plan and setup of Market
Data related applications.
Create a QA process for account creations, highlight and resolve any outstanding issues before training
sessions commence.
Managing move and changes on weekly basis during the program.
Managing staff across multiple divisions in matrix environment.
Managing stakeholder’s communication and devising Checkpoint reports to senior management.
Supporting users post Exchange Server migration (2000 - 2003).
Managing users account on Blackberry Enterprise Server for Microsoft Exchange.
Supporting and configuring Virtual Desktop Infrastructure (VDI) using VMWare software for Credit Suisse users
in India.
Setting up new users account, troubleshooting department moves and changes.
Configuring and supporting Blackberry, Router, Factset, DataStream, Bloomberg, Active Directory, Microsoft
Office 2000/2003 and Microsoft Window XP.
Managing access and software requests for users.
Support of Mobile users and managing Escalation calls and work as a part of the team to meet SLA’s.
Commended by Managing Director for Investment Banking Department in Credit Suisse for my outstanding work
which was highlighted by head of HP in the monthly EMEA report.
Windows XP, Windows Active Directory, Altiris, Remote Desktop Connection, Office 2003, Office 2000, Remedy
(Global Problem management), ITSM, VMWare, Citrix
Hardware: HP, Compaq,
Managing engineers in the matrix environment to support users post PC upgrade to office 2003. Requested by HP
to manage this part of the project based on my previous management skills:
Applying Prince2 to manage, control and assure quality of the product that goes under my liability.
Managing a team of 10 Engineers during the move and changes and post migration
First line support post migration, distribute work and creating workflow process and engineers manual.
Ensures users are able to access all applications following overnight Altiris deployment.
Accountable for the resolution and escalation of user problems and manage issues using Remedy.
Responsible for the communication and deployment process modification with the Deployment Project Managers.
Reviewing CVs and Interviewing candidates to work under my supervision to support traders and users post
upgrade to Office 2003
Approving Engineers work record and reviewing their work process.
Equipment ordering (PCs, Video Card, KVM switch, NIC and Dect phone) and managing procurement for the
project
Ordering / installing KVM switch and re-organise the build suite for day one support, create process for building
PCs and use labelling system to find user hosts.
Reducing 2 hours tasks to 5 minutes by creating a process and VBScript to automate the printing job for 300 user’s at differing locations. This process alone reduced SLA costs by reaching users promptly and assisting them with upgrade issues.