دانا المزيّن

• Developed Data Collection tools & Periodic Performance Reports for the Patients Relations Department
• Maintained & Supervised the Hospital-wide Satisfaction Surveys project
• Developed Medical Imaging Department Performance Measurement program
• Developed research to study the relationship between the ALOS and infection rate
• Engaged in developing and assessing the Business Processes for the hospital
• Selected as a team member to develop hospital wide key performance indicators 2008/2009/2010
• Selected as a mentor to supervise projects of students from different collages in the kingdom
• Regularly engaged on developing different hospital surveys, flowcharts, reviewed different hospital forms and policies
• Regularly provided (FOCUS-PDCA) workshops to hospital staff
• Selected as a facilitator in hospital wide strategic objective workshops
• Selected as a representative in hospital staff training assessment needs committee
• Selected as a QM facilitator in ACC-JCIA team

monthly reports and performance statistics