Customer Service Representative
Teleperformance
Total years of experience :10 years, 4 Months
• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues and provide solutions.
• Ensure you follow the customer service script provided by the company for uniformity.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and customer queries.
• Engage Students During Class.
• Provide Feedback.
• Assess Student Performance.
• Maintain Availability
● Assisted teacher in preparing materials for instructions and students' assignments.
● Supervised students in and out of the classroom.
● Assisted the teacher with students' group activities.
● Provided individual assistance to students especially those who have special
education needs, explaining and clarifying to individual students the directions on test
questionnaires.● Assisted students in their research activities.
● Communicated with students and teachers in some cases implementing good manners
and right conduct.
● Performed clerical duties for the classroom; updating bulletin boards, taking daily
attendance, and distributing/collecting students' assignments.
● Supervised students as they board and leave the bus.
● Instructed students on the use of seat belts, and administered first aid following the safety
procedures accordingly.
● Managed student behavior and reported students' discipline problems to the bus
administrator.
● Planned and implemented special and company events.
● Developed and maintained client databases.
● Coordinated event logistics, public relations, advertising, material design, production, and distribution.
● Cultivated and expanded sponsorship and development.
● Broaden social networking to benefit the organization.
● Established and expanded merchandise opportunities.
● Actively participated in staff committees as necessary and appropriate.
● Handled customer queries over the phone.
● Meeting clients and discussing the design set up in a particular venue.
● Inflated, tied, clustered balloons into their specific designs.
● Answered and responded to customer inquiries and needs.
● Handled and processed customer needs and requirements relating to real estate deals.
● Interacted with clients, owners, tenants, and leases and handled their requests and needs.
● Drafted, agreements, leases, and other related documents.
● Placed adverts online.
● Assisted and supported administrative staff in processing customer requests.
● Interacted, planned, and scheduled meetings and conferences between tenants, owners, communities,
project developers, and attorneys.
● Maintained and managed all databases relating to real estate functions and activities.
● Ensured compliance with all laws, local, state, and federal laws relating to real estate transactions.
● Responsible for greeting visitors and clients in a warm and friendly manner● Perform the tasks of monitoring
access to the building and report any suspicious activity to the
management staff
● Responsible for maintaining the health club facilities and ensuring that the resources are used
efficiently
● Handle general administrative tasks like emailing and faxing written correspondence,
distributing parcels and updating calendars
● Responsible for collecting feedback from members on the service and updating the same to the Human
Resource Manager
● Scheduled appointments of the new members with the programmer and dietician.
● Handled the tasks of assisting the programmer in preparing exercise charts for club members.
● Provided assistance to the Health Club Manager in handling the over- all operations of the fitness Club.
● Responsible for overseeing the reservation, payment and tracking procedures of Gymnasium,
pool & recreation facilities.
● Handled the tasks of posting incurred charges by Guests & Members into the micros system
and accomplish accounting procedures.
● Performed responsibilities of assisting gym instructors in ensuring that all safety procedures,
rules and regulations are strictly adhered to by members and guests.
● Responsible for promoting enthusiastically all classes, services that are offered in the health
club.
● Performed periodic checking of the cleanliness and order of the Gym & locker facilities.
● Maintained cleanliness in the reception area and ensure that brochures and products are
properly displayed.
● Assisted teacher in preparing materials for instructions and students' assignments.
● Supervised students in and out of the classroom.
● Assisted the teacher with students' group activities.
● Provided individual assistance to students especially those who have special
education needs, explaining and clarifying to individual students the directions on test
questionnaires.
● Assisted students in their research activities.
● Communicated with students and teachers in some cases implementing good manners
and right conduct.
● Performed clerical duties for the classroom; updating bulletin boards, taking daily
attendance, and distributing/collecting students' assignments.
● Supervised students as they board and leave the bus.
● Instructed students on the use of seat belts, and administered first aid following the safety
procedures accordingly.
● Managed student behavior and reported students' discipline problems to the bus
administrator.
● Performed secretarial duties in assisting the CEO to organize his daily schedule, weekly and/or
monthly agenda, typing letters of correspondence, and reports, and drafting/issuing Petty Cash
vouchers.
● Answered telephone calls.
● Monitored, drafted, and, with the approval of the CEO, replied to correspondence via email.
● Supervised documents and filing system of the company.
● Supervised and monitored company inventories such as Office Equipment stocks, Stationeries,
and furniture & decors.
● Took charge of accounting office expenditures.
● Assisted the owner in attending to the guest's needs.
● Handled bookings for trainees.
● Handled incoming and outgoing calls.
● Attended applicants' queries.
● Entertained guests and trainees.
● Welcomes trainees for all agencies.
● Took charge of paper works.
● Handled documentation.
● Took charge of accounting office expenses.