دانا نويهض, Media Monitor and Analyst

دانا نويهض

Media Monitor and Analyst

International Federation of Red Cross and Red Crescent Societies

البلد
لبنان - بيروت
التعليم
بكالوريوس, Business And Marketing
الخبرات
9 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 5 أشهر

Media Monitor and Analyst في International Federation of Red Cross and Red Crescent Societies
  • لبنان - بيروت
  • أشغل هذه الوظيفة منذ أكتوبر 2022

- Review and analyze traditional and social media for IFRC MENA and national societies
- Provide post-campaign monitoring & analysis reports
- Create crisis monitoring reports for National Societies covering conflicts in the MENA region
- Generate monthly performance reports for IFRC MENA channels
- Create industry research and influencer mapping reports
- Support the Communications department in workshops, social content, press releases, and reports

TPM Media Monitor and Analyst في International Federation of Red Cross and Red Crescent Societies
  • لبنان - بيروت
  • مارس 2021 إلى سبتمبر 2022

- Created a listening system to gauge the community discussion on the vaccine distribution in Lebanon through the relevant social and online platforms as part of the Third-Party Monitoring of COVID-19 vaccination (Pfizer-BioNTech) in Lebanon supported by the World Bank
- Identified and communicated insights and areas of improvement with the Ministry of Public Health based on media and social media findings to enhance the vaccination campaign and ensure that result-based decision making is in place
- Reviewed and analyzed traditional and social media on daily, weekly, monthly, and quarterly basis
- Supported in integrating the media monitoring findings to key talking points and other communication products

Deputy Social Media Monitoring Manager في CARMA
  • لبنان - بيروت
  • أكتوبر 2019 إلى نوفمبر 2020

- Led a team of 22 Social Media Executives and 2 Team Leaders; was responsible for the quality of more than 30 daily, weekly, and monthly reports
- Supported and guided Social Media Team Leaders to ensure team members’ full operational capacity and high productivity, in coordination with the Social Media Monitoring Manager
- Coordinated with the Client Success Team to ensure proper communication of client requirements, assisted the CS Team in costing, pitching, and upselling CARMA products while advising on customized metrics for every client
- Worked closely with the Analysis Team to guarantee accuracy in the collected data as well as meeting client expectations
- Participated in the recruitment of potential candidates and managed the training process to ensure efficient on-boarding
- Coordinated with all departments across CARMA Global (Singapore, Egypt, US & UK teams) for proper measurements to meet client objectives; assisted Project Activation team for accurate search queries and project setups and facilitated consolidated reports with the Traditional Team

SM Monitoring Team Leader في CARMA
  • لبنان - بيروت
  • أبريل 2017 إلى سبتمبر 2019

- Led the Real Time Alerts function and team on a 24/7 basis
- Created a Real Time Alerts methodology and prepared trainings on the same, customized based on different client requirements
- Built a directory of more than 5, 000 social media influencers
- Ensured high-quality delivery of daily, weekly, and monthly reports

SM Monitoring Executive في CARMA
  • لبنان - بيروت
  • ديسمبر 2015 إلى مارس 2017

- Prepared daily, weekly, and monthly monitoring reports based on software results and manual search on different social media platforms
- Worked with the Real Time Alerts function team on more than 5 clients

Marketing Executive في Kalimat Group International
  • الإمارات العربية المتحدة - دبي
  • يناير 2015 إلى أغسطس 2015

- Implemented on-ground activations and campaigns (Emirates Group: marhaba services, dnata Gold Coast Campaign, dnata Abu Dhabi Summer Campaign)
- Contacted stand-design suppliers, recruited and trained promoters, and supervised all activations throughout campaigns

Account Executive Intern في J. Walter Thompson
  • الإمارات العربية المتحدة - دبي
  • مارس 2014 إلى مايو 2014

- Assisted the Account Manager with client accounts (Kenwood, De’Longhi, Damas, Sahara Center, Bloom)
- Conducted research and analysis on competitors
- Checked and monitored the daily statuses of each client account

Field Enumerator في Premiere Urgence – Aide Medicale Internationale
  • لبنان - بيروت
  • أكتوبر 2013 إلى ديسمبر 2013

- Contacted and visited relevant UNHCR registered families to assess living conditions by filling out questionnaires
- Reported observations to team leaders for referral to the UNHCR and other partners to follow up

الخلفية التعليمية

بكالوريوس, Business And Marketing
  • في Lebanese American University
  • فبراير 2013

Student Council Representative

Specialties & Skills

Data Management
Problem Solving
Time Management
Organization
Leadership
MICROSOFT OFFICE
Internet Research
Power BI
Talkwalker
Reporting

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
مبتدئ
الاسبانية
مبتدئ

العضويات

Student Council Representative (SCR)
  • Member
  • February 2011