Dana Traboulsi

• Providing administrative leadership, support and assistance across the facility and all capabilities.
• Coordinating communications between multiple departments.
• Dealing with various systems such as Lost and Found Dubai Police, CRM and POS systems.
• Managing and guiding billings, collections and data processing.
• Handling customer inquiries and complaints.

• Maintained and enhanced the performance of existing database programs.
• Assisted database development teams in designing new database programs that meet the organization's data storage needs.
• Monitored databases and related systems to ensure optimized performance.
• Wrote new support programs and scripts to increase data storage capacity and performed debugging procedures as well as resolving conflicts.
• Adhered to best practices in securely storing, backing up, and archiving data.
• Documented processes related to database design, configuration, and performance.

• Wrote and maintained technical and functional specifications.
• Tested programs and databases to identify issues and make necessary modifications.
• Manipulated data to develop reports and requested information from the database.
• Created and implemented database designs and data models.
• Designed and developed reports in SQL Server Reporting Services.
• Determined business and functional requirements for business needs.

• Supervised entire software development lifecycle from analysis of client needs, prototyping, and implementation.
• Performed thorough application performance and function analysis, improving usability in line with client requirements.
• Wrote clean, clear and well-tested code for various projects.
• Designed and developed reports in Power BI.
• Wrote technical documentation to support other departments.

• Resolved issues through effective troubleshooting and debugging of existing code.
• Analyzed project requirements and modified software applications in support of the achievement of business requirements.
• Provided end user technical support in issues relating to the database use and administration.
• Determined the primary data and information elements that are required internally and externally to support the project.