Dania Nabas

• RESOLVED AN AVERAGE OF 50+ CUSTOMER INQUIRIES
DAILY VIA PHONE, AND LIVE CHAT.
• ACHIEVED An 85% CUSTOMER SATISFACTION RATING
THROUGH TIMELY AND EMPATHETIC SERVICE.
• PROVIDED SUPPORT AND HELP FOR NEW TEAM MATES
ACROSS MY TIME AS AN AGENT HANDLED RETURNS AND
COMPLAINTS EFFICIENTLY
• REDUCING ESCALATION CASES BY 40%. MANAGED POINT
OF-SALE TRANSACTIONS AND MAINTAINED 100% CASH
ACCURACY.