Content Lead / Sales & Support / Human Resource / SEO
UBM Technologies
Total years of experience :10 years, 3 Months
September 2012 to Date: UBM Technologies
Content Lead / Sales & Support
* Providing guidance to customers.
* Providing technical support by answering routine and non-routine questions posed by customers.
* Providing assistance to customers via email correspondence and Live Chat Support.
* Writing content for Jeem solutions and working as a freelance for recruit tech.
April 2012 to September 2012: Axact
Executive Offshore Communications - Academic Counselor
* Providing guidance and academic counseling to onshore students
* Providing technical support by answering routine and non-routine questions posed by students
* Providing assistance to customers via email correspondence and Live Chat Support.
April 2010 to October 2011: 360Training.com Karachi
Executive Offshore Communications - Academic Counselor
* Providing guidance and academic counseling to onshore students
* Providing technical support by answering routine and non-routine questions posed by students
* Providing assistance to customers via email correspondence and Live Chat Support.
2008 to 2010 March Habib Bank (Pvt) Ltd Karachi
Served as a "Phone Banking Officer"
• Attending calls
• Resolving Complaints and Suggestions
• Coordinating with the team in absence of team leader
• Preparing call Plan sheet
• Handling month end reports.
2004 - 2005 Ali Arshad Associate Karachi
Served as a "Administration Assistant Officer"
• Dealing with Clients
• Handling the PABX
• Typing Letters
• Assisted Accountant with daily Task
2003 - 2004 Holy Family Hospital Karachi
Served as a "Laboratory Assistant"
• Dealing with all the reports
• Updating Information on IN & Out Patients
• Record keeping, filling, attending calls
• Maintaining Registers of all Medical Supplies
Computer Literacy:
• 1 year I.T Course from Grace Institute Karachi
• Certified Web Engineer by Atlantic 2000
• Internet & Email.
• Secondary School Certificate Examination from Karachi Board. St. Patrick's High School Karachi • Intermediate:
St. Patrick's Govt. College Karachi • Appearing for Graduation Examinations: (awaiting result) Karachi University