Daniel Igomu

ROOM ATTENDANT — Black Diamond Hotel, Victoria Island, Lagos
2022 - 2026

Dedicated Room Attendant with proven 5-star housekeeping standards, customer service, and hygiene compliance in a busy 200+ room hotel in VI, Lagos.

Key Responsibilities:
• Cleaned and prepared 18-20 guest rooms daily to 5-star inspection standard
• Made beds, changed linens, cleaned bathrooms, restocked amenities, and ensured perfect room presentation for guest arrival
• Managed housekeeping trolley, safe handling of cleaning chemicals, and accurate inventory of supplies
• Collected and delivered guest laundry, coordinated with laundry department
• Reported maintenance issues promptly to engineering department
• Responded to guest requests and ensured high guest satisfaction
• Followed all health, safety, and hygiene protocols

Achievements:
• Awarded Best Staff of the Month Twice for outstanding performance, punctuality, and guest service
• Trained and mentored 2 new Room Attendants on room cleaning standards, chemical safety, and guest handling procedures
• Maintained 98% room inspection pass rate with zero complaints for 6 months straight
• Praised in guest feedback for attention to detail, neatness, and friendly attitude