IT Manager
beyout investment group (big holding)
مجموع سنوات الخبرة :24 سنة, 5 أشهر
• Establishing IT strategic plan based on Corporate business plan for 5 companies.
• Developing guidelines for ERP implementation for short and long term corporate mission.
• Spearheading IT policies and procedures across the group of companies.
• Coordinating implementation of IT Help Desk and Technical support approach based on the ITIL v3. for +400 employees.
• Review opportunities to expand present IT Department consultancy capabilities into the Kuwait market.
• Deal with functional department responsibilities.
• Monitor present SLAs and address client concerns.
• Work within the framework of the Shared Services model established for the group of companies.
The company formed in 2006 is engaged in Shariah compliant real estate property investment, development and management. It is headquartered in Kuwait with subsidiary holdings in Dubai, UAE.
Project Timeline & Tasks (Sep '07 - Sep '08) :
• Hired a team of 4 junior specialists in networking and ERP software implementation and coordinated training initiatives for the new team.
• Managed 2 projects namely the Construction of main server room in Kuwait.
and Dubai as well as planinng and implementation of the new offices network infrastructure.
• Oversaw the construction of Call Center in Dubai and implemented from scratch SAP in the organizational environment with the modules of FI/CO, PS, MM, HR.
Key Project & Scope of Works Executed :
Kuwait Server Room Project :
• The project is valued at USD 350, 000 and encompasses the construction of the server room enclosure, raised flooring, fire alarm systems and the cooling unit.
• Core peripheral devices used are Cisco firewalls, routers, switches, riverbed technology, UPS, IBM Blade Server, SAN and Tape storage libraries in addition to the VMWare Server hosted virtualization platform.
• Setup networking infrastructure including network and wireless access points with Tandberg video conferencing.
Server Room in Dubai :
• Covered Cisco wireless access points, call manager setup and overall network infrastructure with polycom video conferencing facilities.
• Implemented and organized a call center using Avaya software at the Server room of the Dubai Sales and Marketing office.
Responsibilities :
Strategic :
• Managed overall organizational project management initiatives worth USD 1 Mio with an additional USD 500, 000 placed on hold in provision.
• Employing SAP implementation strategies based on ASAP methodology, utilizing key applications such as Solution Manager, Sand Box, DEV, QA, PRD
and transport protocols to facilitate the same.
• Spearheading the PMP approach to managing projects organization wide, championing the need for effective risk and change management strategies in addition to promoting international best practice in project management.
• Participating in technical support activities and key user training sessions so as to equip personnel with the required competencies to deal with any bottlenecks encountered during the project.
• Working on all project tasks simultaneously along with the SAP solution implementation.
Responsibilities :
Functional :
• Overseeing the initiation and execution of various team building initiatives comprising various internal and external training and management development programs.
• Evaluating departmental budgetary requirements based on envisaged plans for infrastructural development, growth and expansion in addition to forecasting future provisions to be made based on trend analysis.
• Monitoring IT Inventory by introducing stringent control mechanisms backed by a robust checks and balances system aimed at effectively tracking movement, re-ordering and replenishment of critical stock.
• Participating in management meetings and serving as the linch pin between the project team and higher management by conveying strategic decisions made and their ramifications on routine functions.
• Working extensively on the SAP Release ECC 6.0 interface with modules for FI/CO, PS, MM, HR and CRM.
The company is headquartered in Dubai, with additional offices in Saudi Arabia and Abu Dhabi, engaged in the implementation and support of Maximo® strategic asset & service management solutions.
Designation Chronology :
• Nov '06 - Sep '07 : Senior Business Consultant, KFMC, KSA.
• Apr '06 - Sep '07 : Senior Business Consultant, Saudi Business Machines, KSA
Project Scope & Responsibilities :
• Involved in developing GAP analysis for work and inventory management workshops, participated in the implementation of Prism procedures, performed data migration and customization of screen interfaces.
• Oversaw post live coverage functions for the service desk and assets, performed workflow administration and application designing.
• Modified different business processes as per client requirements customized to the MAXIMO environment.
• Performed workflow modifications for the Service Desk Department.
• Worked with MAXIMO Release 6.0 patch 3, 4, 6.1 and 6.2.
On Project Training Initiatives :
• Work Management, Material Management and Contracts Management for EAM for the KFMC Project Core Team.
• Carried out a number of training sessions post project go-live phase for the end users based upon the client’s requirements.
The company is a specialist retailer of medical, laboratory equipment and furniture, pharmaceuticals, dental equipment & materials, electronics, analytical equipment, IT and environmental equipment.
Responsibilities :
• Served as the Project Manager for several projects which included functions of monitoring and undertaking on site inspections of network infrastructure deployed.
• Oversaw on site client training initiatives, undertook the development of several in house client/server applications to fulfill client needs and ensured they were ready for implementations as per agreed timelines.
• Calibrated project resources in order to accomplish goals required within constraints such as time, cost and agreed quality standards.
• Continuously monitored progress in terms of the status, budgets and modifications due to external factors and reported the same to senior management.
• Anticipated deviations from schedule, simultaneously identified and managed potential risks by taking corrective action.
• Negotiated consensus among team by defining acceptance criteria, acknowledged staff capabilities and aligned the same with responsibilities in addition to motivating and providing feedback.
• Comprehended relevant methodologies, core processes and transferred knowledge acquired to project team members.
• Generated all requirement specifications, contracts, schedules and status reports in line with set structure for implementation.
The Ministry is part of the government machinery of Canada and is responsible for all matters concerning the defence of the country. In addition to its civilian components, it also includes Canada's military.
Responsibilities :
• Executed all tasks based upon extensive knowledge of the client's computing environment, involved in the system life cycle and liaised with external service providers and designers.
• Performed application testing, undertook network study and implementation with respect to the peculiarities of the client's development environment.
• Conducted the review, analysis and modification of programming systems that spanned across encoding, testing, debugging and documenting programs.
• Oversaw development works for COM and MFC applications, tracked project progress, analyzed work schedules and time taken per job by means of a Gantt chart.
• Rendered expertise on a variety of solutions, analyzed client requirements in detail and produced several tailor made solutions in line with standards and resolved all operational issues as and when they arose.