Assistant Manager HR And Administration
Mitsubishi Electric Corporation
مجموع سنوات الخبرة :16 years, 11 أشهر
• Partner with business leaders and department heads to understand workforce planning and talent development needs.
• Support managers in implementing performance reviews, goal-setting, and professional development planning.
• Serve as a single point of contact for managing relationships with manpower supply partners.
• Engage with vendors to ensure timely fulfilment of personnel requirements.
• Assist in managing HR projects, including system implementations and process improvements.
• Contribute ideas and proposals to modify HR policies and benefits programs.
• Managed employee relations issues, focusing on fair and consistent policy application.
• Handle day-to-day HR operations, including onboarding, payroll, reporting, and employee queries.
• Assisted with the day-to-day operations of the HR function and duties.
• Handled end-to-end onboarding activities and facilitated joining formalities.
• Administered off-boarding activities, prepared employee separation documents, and calculated final settlements.
• Assisted employees with HRMS requests for issuing letters/certificates and medical insurance.
• Prepared official letters, memos, reports, email correspondence, presentations, and announcements.
• Reviewed and ensured the accuracy of employees' files and records.
• Prepared employee census information for insurance policy renewal. Liaised with insurance providers/brokers to enrol employees in medical, travel, and business package insurance.
• Calculated and processed the payroll.
• Prepared all necessary arrangements for welcoming the company's guests (air tickets, accommodation, transportation, etc.).
• Evaluated the timesheets and calculated the sum of the recovery cost.
• Prepared monthly reports management required (attendance, travels and vacations, and visitors).
• Prepared LPOs and liaised with the Finance Department to process HR-related Invoices.
• Provided exceptional customer service and resolved inquiries via video calls and chat.
• Promoted new products and cross-sold solutions tailored to customer needs.
• Achieved a high KPI score from the first month and maintained it throughout tenure.
• Implemented process improvements based on feedback and ideas.
• Performed credit checks and document verification for credit applications to support approval/rejection decisions.
• Recognised as Acting Team Leader, overseeing operations and ensuring deliverables were met within timelines with no errors.
• Selected for "talent pool" based on performance appraisals and skills.
• Awarded by Managing Director of retail credit for dedication, work ethic and ideas to improve performance.
• Led, trained and motivated a team of 25 agents handling banking transactions and customer service.
• Managed full-cycle recruiting, including sourcing, interviewing, hiring and onboarding new team members.
• Conducted performance management and made termination decisions when necessary.
• Analysed data to identify fraudulent retail and corporate banking activities.
• Partnered with the legal department to resolve customer complaints within strict timelines.
• Developed and delivered reports on quality metrics and customer satisfaction.
• Assisted customers with banking transactions and addressed account queries and complaints.
• Recognised as 'Best Agent' for achieving the highest customer satisfaction score.
• Trained team members on banking products and customer service best practices.