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Daniella Cortez, Front Desk Agent

Daniella Cortez

Front Desk Agent·The Authors Holiday Homes

United Arab Emirates

Bachelor's degree, science in tourism management

Work experience

Total years of experience: 0 years, 9 months

Front Desk Agent

December 2023 - August 2024

The Authors Holiday Homes

Abu Dhabi, United Arab Emirates

December 2023 - August 2024

Welcome and assist guests professionallyatthefront desk, ensuring a positivefirst impression.
Manage check-ins and check-outs in accordancewith company procedures.
Handle guest inquiries, requests, and concerns efficientlyand courteously.
Coordinatewith housekeeping, operations, and managementteams regarding guest arrivals and
departures.
Update reservation systems with accurate guest and booking information.
Confirm and modify reservations as required.
Maintain confidentialityofguest and company information at all times.
Support smooth internal communication between guests and operational teams.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

aitress/Hostess

December 2023 - August 2024

James Cafe Restaurant

Abu Dhabi, United Arab Emirates

December 2023 - August 2024

Welcomed guests and managed table reservations professionally.
Provided attentive customer service to ensure a positive dining experience.
Coordinated with kitchen and service teams during busy operations.
Handled cash and card payments accurately.
Maintained cleanliness and adhered to hygiene and safety standards.
Company industry:
Catering, Food Service, & Restaurant

Education

Mariners Polytechnic Colleges Inc.

January 2025

January 2025

Bachelor's degree, science in tourism management

Philippines

University of Nueva Caceres

June 2022

June 2022

High school or equivalent, General Academic Strand

Philippines

Tomas Avila Andaya Senior

March 2021

March 2021

High school or equivalent, Highschool

Philippines

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATABASE MANAGEMENT
Intermediate
DATABASE MANAGEMENT
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
HOSPITALITY SERVICE
Intermediate
HOSPITALITY SERVICE
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Negotiation
Expert
Negotiation
Expert