Showroom Manager
Danube Home
Total des années d'expérience :15 years, 3 Mois
Cultivate the culture of excellent customer service among team members, leading by example. Resolve customer complaints effectively and promptly.
Minimize stock loss through management, implementation and adherence to company policies and procedures (SOP’s).
Ensure visual Merchandising standards are maintained within brand guidelines. Implement company expectations of standards, maintenance, and cleanliness.
Ensure Company Health and Safety standards are always adhered.
Monitor sales per square foot, average bill value, footfall, conversions, unit per transactions etc metrics to ensure maximum productivity of the showroom.
Keep abreast of market trends and competitor activity and provide feedback and recommendations to the company.
Analyse stock management information available to ensure sales opportunities are maximised.
Provide and analyse reports to gain understanding of current showroom performance trends, evaluate reports and take corrective action on time.
Prepare and implement timely stock takes in store in coordination with inventory controller and audit team.
❖ Responsible and accountable for planning and directing day-to-day operations of a retail store. ❖ Follow and develops strategies to improve customer service, drive store sales and increase profitability. ❖ Ensure customer needs are met, complaints are resolved, and service is quick and efficient. ❖ Implement and enforce all company policies. Operations statutory requirements and ensure that all the associates do the same as well. ❖ Manage inventory, shrinkage etc and ensure that shrinkage issues are appropriately addressed.
❖ Manages all reports, documentation, licenses etc as required by the organization. ❖ Reviews and analyse store monthly P&L. ❖ Display managerial courage on disciplinary issues and ensures all processes and documentation are completed for dealing with misconduct. ❖ Coach, mentor, and develop skills of store associates. Communicate with staff. ❖ Communicate corporate business ethics and Companys Code of Conduct to employees within department and ensure compliance to the Corporate Policies and guidelines. ❖ Conduct daily tour of store to visually scan all departments to verify that merchandise is in-stock, displayed well and to the lip. ❖ Monitor the backroom to ensure that merchandise is appropriately received and stock safely. ❖ Evaluate on daily basis the performance of all divisions / department and take necessary actions to improve sales. ❖ Directing team leader in adjusting inventory, changing displays, and repositioning merchandise as per new modulars to improve sales. ❖ Ensure adherence by all associates to food safety standards, product rotation and expiration dates etc. ❖ Collaboration with local vendors as per guidelines for procurement of vegetable, meat etc. ❖ Support and build an environment of fun, friendly, fast, and innovative in the store and promote an environment that exceeds the expectation of a customer.
Responsible and accountable for planning and directing day-to-day operations of multiple location stores of LAKME and BASKIN ROBBINS Ice Cream.
Ensure all products and displays are merchandised effectively (as per HO guidance) to maximize sales and profitability.
Hiring team for multiple location stores from local areas.
Observe the standards and provide feedback to store managers to take appropriate action at store level.
Manage and control all aspects of stock management.
Implement sales and marketing activities to ensure planned revenues are achieved.
Prepare sale analyses and reports on operational issues, market trends, competitors and customer to facilitate overall decision-making on brand management strategy.
Monitor the sales figures against forecasts, analyze and interpret trends and capitalize on data to maximize sales and profitability.
Coordinate with all store managers to follow store budgets.
Ensure availability of quality products at all time.
Analyze customer shopping trends and predict sales forecast for all stores.
Grooming of all staff members.
Organize monthly meeting with all store managers.
Implementation of new schemes / offers at all Stores.
Responsible for Marketing and Business Development of
company Multi-Brand format franchisee business. ( BASKIN
ROBINS AND LAKME SALONS)
Assist in the preparation of in business development collateral.
Responsible entire PR activities, Advertisement (Through ATL
& BTL Medium).
Planned and conduct Pre-Store Opening and Post Store
Opening Marketing in Store vicinity and catchment area.
Ensure lucrative offers for customers.
Analyze customer shopping trends and predict sales forecast for all stores.
Coordination with franchiser representatives.