Operations and Supply Chain Associate
Medznmore Pvt. Ltd. Islamabad
Total years of experience :5 years, 5 Months
• Led the launch of B2C Brand Operations in Islamabad and Rawalpindi achieving
daily orders
• Built fleet for B2C riders to achieve delivery KPIs and order completion rates;
90%+ order completion
• Developed processes and SOPs for recruitment of fleet members and officers
• Developed training modules for team for customer engagement, customer
resolution and inter-team coordination
• Established achievability of Daily-average delivery time and individual
performance through inter- team coordination
• Implemented incentive models and pay structures; prepared of monthly payouts
and incentives
• Maintained periodic Team Retention rates on monthly basis; during adverse
conditions by identifying seasonality
• Established periodic inventory count processes, developed MOQs and purchase
cycle.
• Led of new branch/brand openings in the city during COVID-19 crises; team
building, recruitment/maintenance at optimal level
• Developed SOPs and protocols to operate effective supply chain; warehousing
and storage
• Managed budgets and finances through cost controls within the established
targets; achievability of 30% (Cost to sales)
• Forecasting month to month sales targets for the overall expansion of the
network; establishing incremental targets
• Monitored inventory levels on periodically for reconciliation at all centers
• Introduced of protocols within the inventory procurement system; procurement
procedures; Minimum Order Quantities
• Launched of new services/ brand management (Go Mini and Rescue 1122)
through on field and back-end activities in city.
• Developed of on ground campaigns in cities to expedite growth; segmenting of
city area; delegation and monitoring of tasks.
• Developed SOPs to onboard fleet and on-ground resolution campaigns
• Expedited numbers on fleet acquisition through coordination with franchises
(Opportunity Centers).
• Tracked down fleet performance on weekly basis to meet targets in effective
manner; On-field fleet resolution.
• Trained new fleet members through orientation sessions/ training modules to
help provide quality services.
• Managed vendors, payment models and aiding team to gain future
revenues.
• Developed team communication systems and information for meetings and
events.
• Developed SOPs for CSM, query escalation and communication channels.
• Developed and maintained attendance records, established periodic reporting
effectively for payroll.
• Maintained records and reports of expenses, clientele dealing or meeting
minutes.
• Coordinated within inter-teams to regulate petty cash and future
cashflows.
• Established corresponding channels with banks, tax authorities and tribunals.
• Maintained vouching and classification of business transactions for accounting
processes.
• Conducted out stock/inventory taking at year end before audit engagements.
• Performed practices to evaluate and establish internal controls of clients.
Masters In Public Administration (2015-2017) • Research on Social Media trends and in relation to national and regional politics
