Danish Koul

• Lead end-to-end delivery of AI-powered and GenAI-driven SaaS platforms across healthcare, retail, and compliance automation, driving measurable ROI, customer engagement, and operational efficiency.
• Define and execute product strategy, roadmap, and GTM for enterprise-grade AI solutions, including conversational interfaces, customer support automation, and digital engagement products.
• Manage cross-functional Agile teams (12-20 members) across engineering, design, QA, and AI research, achieving 95% sprint velocity adherence and high release predictability.
• Conduct product discovery, usability testing, and data analytics reviews to improve adoption, retention, and conversion, resulting in 40%+ increase in active users and 28% retention uplift.
• Collaborate with Marketing, Growth, and Finance teams to drive monetisation strategies, contributing to ~£450K ARR growth across the AI & SaaS product portfolio.
• Integrate GenAI models, APIs, and automation frameworks with 99.9% uptime and ISO/ HIPAA compliance, ensuring enterprise reliability and trust.

• Delivered end-to-end CRM and ERP implementations for HRTech and EdTech clients using Microsoft Dynamics 365 Sales, Customer Service, and Business Central platforms.
• Increased lead conversion by 25% by optimizing sales pipelines, automating workflows via Power Automate, and customizing dashboards for sales teams.
• Deployed a tailored ERP system integrated with Business Central, enabling process automation across procurement, inventory, and finance, and reducing operational overhead by 35%
• Led cross-functional collaboration with sales, finance, operations, and IT together requirements, conduct Fit-Gap analysis, and manage UAT cycles ensuring full alignment between business processes and system capabilities.
• Oversaw seamless data migration from legacy systems to Dynamics 365, delivering 99% accuracy through structured mapping, cleansing, validation, and reconciliation activities.

• Translated product vision into actionable goals, generating £33K revenue.
• Introduced a new website page, improving document upload completion by 10%.
• Prioritised stakeholder requirements and feedback, boosting lead conversion to 15%.
• Delivered features for 4+ products using Agile, achieving 100% on-time releases.
• Developed a Python-based lead scoring model, increasing successful fundraising by 25%.