دانش sattar

Supported high-volume court operations with precise administrative control and customer-focused service.
Prepared and issued 150+ notices, orders, and letters monthly; ensured accurate formatting and timely dispatch.
Maintained case files and e-records across multiple courts; indexed and archived 12, 000+ documents with 99%
accuracy.
Coordinated hearing schedules and summons delivery; liaised with advocates, police, and the public to resolve
queries.
Built Excel/Access trackers and mail-merge workflows that cut file retrieval time by 30% and improved data
completeness.
Handled 50+ front-desk and phone inquiries daily while upholding confidentiality and Right to Information
procedures

Customer support and sales for Canada-focused campaigns within a fast-paced call center.
Handled high-volume inbound/outbound calls; followed scripting, Do-Not-Call rules, and PCI-DSS guidelines.
Qualified prospects, verified information, and transferred interested callers for secure billing; captured accurate
CRM notes.
Consistently met weekly conversion and quality targets through clear communication and objection handling.

Outbound telesales for U.S. consumer campaigns.
Engaged prospects, confirmed eligibility, and routed interested customers to authorized agents for secure payment
processing.
Followed call scripts and compliance standards (DNC/PCI); captured accurate notes and dispositions in the CRM.
Supported team targets for contacts, connects, and qualified transfers.

Appointment-setting for Canadian home services campaigns (e.g., duct cleaning, repairs).
Executed outbound dialing cadences; qualified homeowners and booked service appointments.
Maintained call logs and follow-ups; consistently met talk-time, reach, and booking KPIs.