PARTS OPERATIONS OFFICER
Nissan Middle East
مجموع سنوات الخبرة :14 years, 8 أشهر
• Process parts Claims & prepare Credit / Debit Note
• Monitor & perform follow-up for pending Claims.
• Prepare Commercial Invoice and Fast DVD for submission to respective NSC (National Sales Company).
• Collate all inquiries from NSC’s for all issues regarding orders for all MPS(Multi Production Sources)
• Request and collate forecast information from all NSC’s for all MPS.
• Communicate all manual order cancellation to NSC from the MPS
• Request and process monthly order forecast from all NSC’s
• Generation of parts sales and compare with respective objective of the NSC’s
• Generation of NSC parts purchase & compare with respective objective & prepare report on a monthly basis.
• Interact with the Sales Manager to make competitive proposals / tenders compared to the market & send to customers.
• Strategic planning to reduce slow & non-moving inventory
• Developed short & long term strategies, SLAs based on customer needs
• Training & assisting subordinates in all the processes such as Sourcing parts & equipment, Quotation, Document Controlling, Vendor sourcing, Invoicing & various processes involved in inside sales cycle & administration
• Resolving issues & if required arranging conference calls between end user & filed sales representative or product managers.
• Identifying industry specific clients & sourcing customer data online
• Interact with prospective clients, sending company brochure & schedule appointments for the sales team based in UAE.
• Handling incoming calls for price & stock availability.
• Act as a support staff for the sales executive over the phone, in case an letter needs to be drafted or a price enquiry based on quantity.
• Generating reports based on the CRM entries done on a monthly basis.
• Vendor / Customer negotiation & interaction with major Manufacturing, Fabrication, Contractors, Marine, Traders, Oil & Gas, Power & Utilities companies based in U.A.E.
• Lead Generation
Maintain document control registers.
Work related to all incoming and outgoing project related documentation.
Production of status reports for weekly / monthly meetings.
Preparation, filling and distribution of the weekly and monthly reports.
Scanning, creation of CD’s and files manipulation. File all official forms and reports.
Assure document quality to include completeness, accuracy and compliance with established procedures and updates.
Filing and archiving of documentation to facilitate easy retrieval at a later date.
Store files for legal, analytical, and historical purposes.
Responsible for the maintenance of accurate and up-to-date files.
Coordinates with Manufacturers & distributors with regard to Document requirements, issues and compliance.
Interact with prospective clients and schedule appointments for the medical sales team based in Canada.
Prepare and send information packages to prospective buyers based worldwide.
Record all prospect interactions with the clients.
To receive inquiries and type the necessary description of the products for sourcing to our suppliers via email, fax or telephone inquiry and also compare prices mentioned online.
Follow-up with supplier in case they don’t revert with prices.
Interact with the Director to make competitive proposals / tenders compared to the international market and send to customers.
Make estimates / quotation (QuickBooks) to be sent to the end user / customer via email, fax, and courier.
Receive purchase order and acknowledge the customer via email or fax.
Prepare purchase orders (QuickBooks) and send them to supplier to get delivery date.
Send the details of purchase order to Finance and Billing department for payments.
To check the products received with specification of the purchase order.
Prepare invoice (QuickBooks) and get shipping details from customer or ship on company account and send the details of customers purchase order to billing dept.
To deal with order acceptance of major Medical, Electro-Mechanical, Oil and Gas companies based not only in Canada but also in West Indies, Qatar, Saudi Arabia, Vietnam, Bahrain, U.A.E, of major our client like Al-Ahli, Al-Mukhtar, Atlas Medical, Canadian Bearing, Credit Valley, Dolphin Energy, Gulf Drilling, Hamad Medical, Hydro One, McMaster, Modern Electrical Supply (Mesco), Mohawk Hospital, Nunavut Hospital, Ocean Equipment, OryxGtl, Oxy, Petro- Rabigh, Petrotrin Of Trinidad and Tobago, Qatar Aluminium (Qatalum), Qatar Fertilizer Co. Ltd (Qafco), Qatar Fuel Additives (Qafac), Qatar Gas, Qatar General Electricity and Water Supply (Kahraama), Qatar Petrochemical Company Ltd (Qapco), Qatar Petroleum, Ras Gas, Ras Laffan (Rloc), Ruain, Salalah, Seef, Smart International Company Fze, Sms Medical Qatar, St Michael's Hospital, St Paul's Hospital, The Ottawa Hospital- Civic Campus, Toronto Transit Commission (TTC), Trillium Hospital, Wadena Hospital, etc.
Inventory management.
Perform administrative duties as needed by the company.
To make sure procedure are followed as per the ISO 9001:2008 Standard achieved by the company.
To take initiative an speak to the customers to gather information and guide the
automobile inspection engineer to inspect the damaged cars by provide all the
necessary documentation an details required for the inspection of the vehicle i.e.
estimates, accidental details, accident script and drawing of the customer and the third
party clients, vehicle location, vehicle details booking date of inspection.
Interact with repair garage, customer i.e policy holder & third party along with the
inspection engineer to arrange a common inspection time.
Authorizing repairs to the automobile and informing the relevant department for
release of payments to policy holder, third party and repair garages.
Arranging remote inspections via images and other related documentation by a image
inspectors.
Masters in Arts Majors / Specialization: Economics
Additional Papers: Psychology & English.