Danish Siddiqui, TECHNICAL SUPPORT ENGINEER

Danish Siddiqui

TECHNICAL SUPPORT ENGINEER

DS COMPUTER SERVICES

Location
India - Lucknow
Education
Master's degree,
Experience
8 years, 11 Months

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Work Experience

Total years of experience :8 years, 11 Months

TECHNICAL SUPPORT ENGINEER at DS COMPUTER SERVICES
  • India - Lucknow
  • My current job since May 2019

Responsibilities

 Supporting LANs, WANs, network segments, Internet, and intranet systems
 Knowledge of Networking & related problem-solving skills.
 Strong knowledge of Windows administration and troubleshooting
 Management of Organizational Units, User Accounts, and Domain.
 Experience in Windows Troubleshooting and Patching experience.
 Knowledge of Backup/Recovery and Networking concept.
 Configuration of all LAN and Local Printers, Laptops and Wireless
 Maintaining Workstations / Laptops/ Desktops / Servers / Local Network Printers.

IT SUPPORT ENGINEER at COMPUTER CARE COMPANY LLC
  • United Arab Emirates - Al Ain
  • October 2018 to April 2019

Responsibilities

 Active Directory user account administration experience
 Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
 Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
 Extensive experience installing, configuring, and troubleshooting Operating Systems.
 Hands on experience in trouble shooting both Hardware & Software related problems.
 Installation, Configuration and Backup of Email in Microsoft Outlook.
 Strong knowledge of Windows administration and troubleshooting
 Knowledge of Router/Switch monitoring and installation.

Projects:

Liwa School CCTV Project: Installation, Configuration and Commissioning of 80 IP CCTV Dome Cameras and 2 Hikvision NVR Devices, Installation, Configuration and Commissioning of CCTV Cameras and NVR devices in Liwa Boys School on ground floor and first floor Class rooms.

Afaq Midical Center Server Project: Installation, Configuration and Scaling of Windows Server 2016 Domain Services, on Dell PowerEdge R230 with RAID 1 and 5, DHCP and DNS Services Installation and Configuration, Users and Groups Creation, configuration of Security policies and group polices on user Data folders, 40 workstations domain joining, and User login with their domain Username and password.

TECHNICAL SUPPORT ENGINEER at DS COMPUTER SERVICES
  • India - Lucknow
  • May 2016 to October 2018

Responsibilities

 Supporting LANs, WANs, network segments, Internet, and intranet systems
 Knowledge of Networking & related problem-solving skills.
 Strong knowledge of Windows administration and troubleshooting
 Management of Organizational Units, User Accounts, and Domain.
 Experience in Windows Troubleshooting and Patching experience.
 Knowledge of Backup/Recovery and Networking concept.
 Configuration of all LAN and Local Printers, Laptops and Wireless
 Maintaining Workstations / Laptops/ Desktops / Servers / Local Network Printers.

DESKTOP SUPPORT ENGINEER at CREATIVE SOLUTIONS Pvt. Ltd.
  • Saudi Arabia - Riyadh
  • April 2015 to February 2016

Responsibilities

 Supporting Windows Client Environment in Windows 7/8/10.
 Excellent Windows Operating System and application troubleshooting skills.
 Experienced in Active Directory user ID management and GPO.
 Address user issues/tickets/mails regarding hardware, software and basic networking
 OS installation and making systems ready with all basic required software’s
 Administer Windows user accounts in Active Directory
 Manage the network connectivity (patch cables, switch and router infrastructure)
 Basic networking experience (TCP IP/DNS/DHCP)

Education

Master's degree,
  • at William Carey University
  • January 2017

shilling-Meghalaya India

Bachelor's degree,
  • at William Carey University
  • January 2015

shilling-Meghalaya India

Bachelor's degree, Hardware & Networking Year
  • at IGNOU Community College
  • January 2012

Microsoft: MCITP: Server Administrator on Microsoft® Windows Server®

Specialties & Skills

IP Networking
Desktop Administration
Cisco Switches
Cisco Routers
Windows Server
CCTV / IP Camera
NVR / DVR
Windows 7/8/10
Cisco Firewalls
Cisco Switches
Cisco Routers
Office 365
NETWORK PRINTERS
TCP IP Networking
Wireless Access Points
Exchange Servers
Network / Desktop / Server Troubleshooting
AUTOCAD
Windows Server 2016

Languages

English
Expert
Hindi
Expert
Urdu
Expert
Arabic
Beginner

Training and Certifications

MCTS (Certificate)
Date Attended:
May 2019
MCSA (Certificate)
Date Attended:
May 2019
MCITP - Microsoft Certified IT Professional (Certificate)
Date Attended:
May 2019
CCNA - Routing and Switching (Certificate)
Date Attended:
May 2019