Store Manager
Al Shaya Group
مجموع سنوات الخبرة :20 years, 11 أشهر
• Taking over as lead Manager in the absence of an Ops/Area Manager in the market in terms of information dissemination to all colleagues.
• Taking the lead in running a virtual store during lockdown period and doing staff rotation for warehouse support & other store tasks.
• Oversee Store Operational, Business Development which includes Team Leadership, Team Management, Inventory Management, Store Standard & KPI as a whole.
• Re-training Manpower to handle critical areas of responsibilities from Customer service, product management, loss & prevention, KPI and material services
• Strongly manages Footlocker Flagship Store in Bahrain City Center and overseeing 4 other stores locations in Bahrain in terms of Brand Standard, Manpower, product drops & campaigns, Store events & other brand related sop.
• Successfully opened & managed FL Avenues Mall-Bahrain Region on December 2017;
⎫ Successfully hit the Q4-2017 BP within less than 2 months of store existence
⎫ Successfully hit the Q1-2018 BP with a record of 215% against BP.
• Successively hit 2 yearly BP & stock take when assigned to Footlocker Seef Mall.
- Brand development- Developed brand strategy and statistics systems.
- Strategic Consulting, including business plan & sales strategy development.
• Store Operation
• Store Management
• People Management
• Brand Partnership
• Stock Management
• Market Intelligence
• Merchandising
• Key Initiatives
• Ensure sustainable & profitable sales growth whilst achieving operational excellence.
• Delivering Sales & Profit by implementing strategy plan on how to achieve weekly, Monthly and yearly budget plan (KPI)
• Loss and Prevention, Stocks Management and Product Knowledge.
• Excellent Customer Service/Conversion
• Commerciality, Visual Merchandising (Store Presentation)
• Implementation of Company Rules and Regulation
• Team Training & Development
• Market Penetration
As Store Manager - lead the store (1, 300 sq. meter Bawabat Al Sharq store) for highest KPI table in Conversion (33%), Basket Value (415), UPT (2.59) amongst 6 high volume stores of Qatar, UAE and Oman regions on May - August 2013
Sales Generation
» Monitors daily, weekly and monthly targets.
» Tracks and evaluates section and departmental performance.
» Develops and implements in-store promotions.
» Implements national promotions.
» Trains product knowledge on an ongoing basis.
» Stock management regarding best sellers, out of stocks and sizes with the emphasis on stock turn.
Customer Care
» Ensures that all activities are in accordance with principle of consumer sovereignty and Corporate Mission Statement.
» Trains, coaches and reinforces Selling Skills and customer service principles
» Ensures the correct implementation of the Return and Exchange Policy.
» Timeous handling of damages and returns to warehouse.
Administration
» Uses all reports correctly and follows up on inaccuracies / problem areas.
» Prepares for and implements stock takes accurately.
» Ensures correct receiving and cash management procedures are in place.
» Monthly, daily and weekly reports send through on time and accurately completed.
» Ensures price changes are done on time and accurately.
» Keeps within the company signage parameters and signage in stores are consistent with regards font size and type.
Staff Management
» Conducts in-store training sessions.
» Coaches and develops staff with a view to providing succession.
» Reinforces training objectives prior to and after formal training sessions.
» Adheres to disciplinary and grievance procedures.
» Implements performance management effectively.
» Completes personnel documentation accurately and timeously.
Merchandising and Housekeeping
» Implements and maintains Company merchandising principles.
» Implements seasonal changes creatively and timeously.
» Ensures that oddments and soiled merchandise are cleared from the store on a regular basis.
» Back-up areas must be maintained to an acceptable level of tidiness and cleanliness
Security
» Protects all Company assets (Stock, fixtures, building and outside areas).
» Minimizes external threats to customers, staff and Company assets.
» Daily unit counts conducted in high-risk areas.
» Ensures security on duty at all times.
Job Dimension:
Management, Delegation, Multilevel communication, Negotiation skills, Decision Making, Interviewing skills, Commercially Aware, Business Orientated and Assertive
Scope of the Role:
Business Development
» Identify new streams for revenue growth & developing promotional plans to build consumer preference.
» Evolve market segmentation & penetration strategies to achieve targets.
» Conduct competitor analysis by keeping abreast of market trends to achieve market share metrics.
» Organizing various promotional schemes as a part of brand awareness / visibility.
» Coordinating between Retail store, Warehouse and buying team.
» Balancing of stock level In Stores and Warehouse likewise moving it into stores at the right time.
» Plans in clearing aged & damaged stock, Inter stores transfer of stocks
» Analyzing of margins and Preparing discount structure for Off-Sale and promotion period.
» Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
Customer Relationship Management
» Develop relationships with key decision-makers in target organizations for business development.
» Interface with customers for suggesting the most viable product range and cultivating relations with them for securing repeat business. Ensure quality delivery of projects to the clients.
» Manage activities pertaining to negotiating, quotations, finalization of deals for smooth execution of sales & order processing.
» Provides technical service support to customers and resolving their issues/concerns.
Operations Management
» Handling Store Administration Files, Security, Maintenance, Housekeeping and other related Retail Issues.
» Interacting with different departments for executing the maintenance of all equipment in the organization and enhancing the overall efficiency.
People Management
» Conducting training sessions and in-house forums to boost the soft skills, product knowledge of the employees.
» Leading and monitoring the performance of the staff to ensure efficiency in customer servicing operations and meeting of individual & group targets.
» Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst the staff.
Scope of the Role:
A first level field based role that supports the Brand Manager, Operation Manager to drive consistent delivery of the customer service proposition, visual and retail standard across a number of stores through commercial decision, local market awareness and coaching store Managers, supervisors in order to drive sales and profitability.
Accountabilities & Responsibilities:
» Manage and control all the aspects of store operations to promote cost effectiveness and profitability.
» Analyze available data and retail KPI’s (units per transaction, footfall, conversion and average spend) to improve store and department performance, and provide recommendations and suggestions to the Brand Manager/Operation Manager to enhance profitability and sales.
» Maximize sales promotion and brand activities through effective planning and preparation to exceed monthly and annual sales targets.
» Direct, coach, support and delegate the team/Monitoring their performance to achieve store targets. Motivates the team and develop their potential and develop succession plans for the store.
»Identify training needs for store staff to ensure relevant/value added training needs are delivered with support of brand trainer and training manager.
Accountability & Responsibilities:
» Ensuring to focus & delivers Sales & Profit through conducting weekly commercial floor moves, through controlling all store costs & expenses within the agreed budget.
» Coach the team to consistently deliver outstanding customer service.
» Takes responsibility for analyzing stocks management information.
» Ensure stocks deliveries are swiftly processed and presented on the sale floor according to Brand guidelines.
» Effective launch in store promotions to maximize sales.
» Ensuring and maintaining effective administration systems and records.
» Accountable in all store records & procedures in relation to cash handling, exception reports, personnel files and performance diary.
» Awareness, monitoring of events in the retail market & competitors activities.
Job Descriptions & Accountability:
» Ensuring to focus upon delivering Sales & Profit.
» Build strong & effective relationships with customers in order to deliver exceptional services and develop an extensive loyal customer database.
» Complete daily floor walk by using relevant checklists and train team to do the same.
» Ensures that stores are properly manned and that personnel shifts are properly scheduled considering sales transactions trends and for fulfillment of non-sales activities.
» Ensure that company standards of housekeeping, grooming, presentation and professional conduct are maintained.
Job Descriptions & Accountability:
» Analyze stock management information available to ensure sales opportunities are maximized
» Conduct daily & weekly team briefs ensuring that the team is updated & focused on the achievements of store targets & promote team morale.
» Supervised training of the newly hired staff as well as evaluates their progress and recommended needed training program.
»Effectively launch in store promotions and communicate these clearly to the team and customer to maximize sales
» Ensuring that the store is fully prepared for stock takes in accordance with the stock take policies & procedures.
III - Bachelor of Arts major In Philosophy (3rd level)