Head Concierge
Hilton Dubai Creek
Total years of experience :25 years, 0 Months
• Leading the Concierge, Bell Desk, and Drivers, monitoring performance, providing guidance and make decisions.
• To organize and coordinate the Concierge service to ensure that each guest experience a memorable stay from arrival, during stay, through to departure, and to adhere to Service Brand Standards.
• Responsible for ensuring that the lobby appearance is presentable not only hotel guest and so with the public.
• Deals promptly, professionally and pleasingly with incoming calls taking every opportunity to getting the full benefit by suggesting hotel service to guest.
• In charge for guest airport transportation, guarantee pick-up and drop offs are accomplished and most efficient use of drivers time is made.
• Maintain the daily function board and responsible for all the Business Center services.
• Handle and keep guests’ luggage in a safe and secure, organized and systemized way.
• Handling all messages, mail and parcels for guest and staffs make sure they are delivered at the proper time with record in information in logbook.
• Ensure that the guests are accompanied to their room and that the amenities and room features are elucidate and the luggage is delivered in a prompt way.
• Uphold awareness of sale opportunity within the hotel; maximize revenue in an ethical and responsible manner guarantee guests received value for money and adhering Hilton Brand Standard.
• Ensure Concierge, Bellboys and Drivers are properly scheduled according to the occupancy of the hotel.
• Coordinate with Tourism Company (Arabian Adventures, Lama Tours, Sunflower Tours and Arabian Night Tours) to check the availability and book tours required.
• Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
• Cleans warehouse for the purpose of maintaining an organized layout, safe work environment and inspect warehouse equipment for safe operating condition.
• Evaluates situation such as rush orders, special delivery and goods that are very fragile for the purpose of appropriate action.
• Recommends movement for the purpose of removing obsolete or deteriorating stocks.
• Responds to a variety of calls such as complains such as complains and resolving problems and providing information.
• Conduct field visit to verify if the home address of the client mentioned on the application form is legit.
• Perform financial verification to check eligibility of the candidate.
• Interview credit applicants by telephone or in person in order to obtain personal and financial data needed to complete credit report.
• Check supporting documents to fulfill the requisite procedures.
• Prepare investigation reports, stating the true financial position of the individual and submit them to the management.