IT Systems Administrator
ABU SAEED TRADING CO LLC
Total years of experience :10 years, 7 Months
• SAP B1 management and support
• Firewall support.
• Configured networks for smooth, reliable operation to meet business
processes and objectives.
• Maintained network hardware and software and monitored network to
support network availability to end users.
• Installed, configured, and supported local area network (LAN), wide
area network (WAN) and Internet system.
• Managed data backups and disaster recovery operations.
• Provided all required network documentation to information management.
• Planned, implemented and maintained wireless network strategy and operation.
• Constructed and maintained Virtual Local Area Network (VLAN).
Servers: 2008R2 Clients: windows7, 8.10
Creating and managing user accounts and Profiles and giving permissions to the users in Active Directory.
Managing user accounts, permissions, email, and anti-virus, anti-spam.
Maintain server, upgrade and system backups.
Recommend software and hardware solutions comprising of upgrades and new acquisitions.
Install software, maintain and introduce training as needed.
Maintain and secure passwords, file system security and data integrity for desktop environment.
Maintain and update documentation of procedures and configurations.
Manage entire purchase of inventory related to hardware, software and other IT supplies.
Develop and maintain vendor relations.
Servers: Windows 2003, 2008R2.
Clients: XP, Vista, windows7, 8.
Firewall: Cyberoam 35 iNG.
Creating and managing user accounts in Firewall and giving permissions to the users. Installing and configuring computer systems.
Diagnosing and solving hardware/software faults Analyzing call logs to spot trends and underlying issues.
IWindows Server 2003 / 2008 / 2012 AD, DNS, DHCP, Group Policy Etc..
Hands on experience with various Microsoft technologies.
Creating and managing Exchange Recipients like Users, Groups, & mailbox policy management.
Attending Support Calls (Through E-mail via Telephone)
Handling miscellaneous IT Operations Routine server maintenance and monitoring
Managing bookings for and setting up the IT training suite Working together with HR to ensure staff IT training requirements have been met
Maintained user accounts in Active Directory by adding/deleting users, correcting user acces
assigning appropriate rights and privileges.
Supporting a multi site IT infrastructure of at least 400+employees.
Providing technical support via help desk systems for a wide range of internal & external app
Manage operating systems and antivirus software for workstations, laptops, and servers.
Maintain standard policies for corporate LAN/WAN environment.
Develop weekly status reports and present to IT Manager.
Configure, troubleshot, and resolve network access issues with switches and routers.
Researched enhancements and made recommendations to optimize network reliability.
CCTV Monitoring and Maintenance.
Troubleshot connectivity issues and implemented solutions to correct outage
Setup and installed hardware, software, patches, printers, and operating syste
Installed and configured peripheral devices and software as required.
Ttroubleshoot and fixed computer peripherals and network connectivity.
Recorded and updated database containing hardware configuration informat
Performed troubleshooting on workstation and network problems.
MS outlook configuration, Outlook backup & restore and troubleshooting.
• Servers: Windows 2003, 2008R2
• Clients: XP, Vista, windows7, 8, 10
• Basic Software Installation
• Administrating the user's laptop and Desktop.
• Re-Imaging the Operating system.
• Configuring network services DNS& DHCP
• Creating and managing user accounts and Profiles and giving permissions to the users in Active Directory.
• Configuring and troubleshooting mail client MS Outlook.
• Solving Problems Using Team viewer.
• Printer and Network printer Configuration.
• Installation of Printers and Troubleshooting Network printer.
• Monitoring Server performance and implements performance tuning.
• Managing user accounts, permissions, email, and anti-virus, anti-spam.
• Diploma Computer Hardware And Maintenance
plus two
2002 • St.Jude Higher Secondary School, Kollam • S.S.L.C Kerala • 10th Standard