ICT Analyst / Lan Manager
United Nations Development Programme
Total years of experience :22 years, 11 Months
1-ICT Projects Coordination and Management:
- Manage Information computer systems.
- Project Management of several Software/infrastructure development projects.
- Defining the scope and objectives, defining the deliverable, project planning, budget planning, leading and communicating with the development team as well as the client, monitoring and comparing the actual progress to the progress reports, generating regular reports.
2-Network Administration:
- Administer and monitor the network to provide a stable and responsive environment.
- Respond to user needs and questions regarding network access. Assist staff in the use of network resources. Maintain and update servers: 4 servers with SAN using Hyper-V and VMware. Maintain up-to-date parameters of information for the network clients and electronic mail. Maintain and update the email server (exchange 2007), create email accounts for office newcomers. Maintain and update Domain Controller server: define network users and security attributes, establish directories, menus and drive-mappings, network printers and provide user access. Maintain SharePoint2010 server.Maintain Antivirus server (Symantec Endpoint). Maintain WSUS server: applying operating system updates, and configuration changes. Maintain File server.
- Operate tape backup devices and software to perform daily scheduled network backup using Symantec VERITAS backup exec 12.
3- Desktop and LAN support:
- Manage Problem Solving and support and assistance for use of unit’s technology Answering technical queries. Install and relocate the unit’s hardware and coordinate equipment servicing.
4- Training:
- Develop training plans for office staff. Maintain Staff Training Profiles.
- Train the staff members and users in various communications and IT systems used in the office.
5- Website Management:
Maintain and update projects websites (11 websites) using ASP.net and SQL 2008 server.
- Managing the UNDP Domain controller server: assisting the IT Associate in managing the UNDP DC server, Installation - upgrade - creating users’ accounts - groups - establishing the required security. Managing the UNDP email server: Assisting the IT Associate in installing - migrating - upgrading the UNDP Email Servers: Netscape Messaging Server - MDaemon email server - exchange 2000 and exchange 2003 email server. Managing the UNDP Antivirus Servers: assisting the IT Associate in installing and updating the antivirus servers: Symantec corporate edition and Symantec antivirus for smtp gateways.- Managing and installation of UNDP Internet server: assist the IT Associate in Installing and updating ISA 2004 internet server. Managing and Updating UNDP Files Server: assisting the IT Associate in Creating Home drives, network drives, applying the required security… Managing, updating and developing the UNDP Portal software: a collection of several web enabled databases using Coldfusion technology: CVDB database - vacancies management system - NGO database - Media database - Press clipping system - Projects Database (extranet) - UN Directory - and UNV interface. Assisting the IT Associate in Updating UNDP Website and Intranet. Assisting the IT Associate in Creating email accounts for Projects’ Staff.
- Troubleshooting and answering technical queries: assist end-users with common problems encountered logging onto and off networks and using network abilities (resolving network, computer, and user related issues)
- Installation of new purchase technologies: hardware and software. Assist the IT Associate in the Procurement of new IT equipments. Assisting the IT Associate in developing and updating the ICT annual plan. Assisting the IT Associate in performing the daily scheduled backup- maintain a daily journal of the backup-restore tasks.Assisting the IT Associate to maintain and update of the office telecommunication infrastructure and internet connectivity: firewall, router