Senior Project/Program Manager
Confidential
مجموع سنوات الخبرة :27 years, 4 أشهر
Senior Project Manager (SaaS & Cloud Based Company)
2011 - Present - Milpitas, CA
Project Manager for large- scale ERP, Cloud Computing, SaaS, Software /Hardware implementations of Fortune 500 companies and leading-edge tech firms such as Target, Cisco, Flextronics, Kaiser Permanente, VMware, NetSuite, Nike, Visa, etc. with Project revenues exceeding $1M.
• Delivered solution to a Payment method project. The improvement significantly improved the customer’s experience by reducing call volume/account maintenance by 60%, and led to a significant increase in revenue.
• Stabilized project schedule by utilizing Safe Agile, PMI methodologies, Project Lifecycle, Risk Management, and communication plans to bring company from a year behind schedule to launches within weeks of commitment date.
• Successfully project managed the delivery of over 10 concurrent implementation projects within a matrix environment. Managing an average of 5 to 15 projects per quarter.
Manage scope, timelines, budget and resources while ensuring the highest degree of customer satisfaction.
• Managed and supervised a team of at least 5 software consultants.
• Worked with Service Line leaders to drive business development activity for client accounts and within target accounts such as Verizon, Walmart.com, UPS, and NetApp.
• Built and maintained direct relationships with decision makers at Fortune 500 clients to create opportunities for consulting projects.
• Upon on boarding discovered that three critical projects were behind schedule, over budget, and slipping further. Spearheaded a major initiative and identified that lack of coordination, communication and clear accountability were the main causes. Proposed a comprehensive project plan, created simple tracking spreadsheet, and established daily communication meetings between all teams. Within six months, the projects were delivered 14 days ahead of schedule, saving the customers $250K in additional project costs. All future projects were then managed using the new system.
• Project Manager for large- scale implementations of Fortune 500 companies, such as IBM, American Express and Starbucks with revenue over $1M.
• Managed project resources, progress, completion timeframes, and budget - with results that include:
- 50 % improvement in product accuracy/reliability
- 45 % improvement in overall internal customer satisfaction rating
- 40 % reduction in FTEs through improved efficiencies
• Managed and supervised a team of 13 IT consultants.
• Demonstrated ability to work with different departments and skill sets as projects included a team of System Administrators, Oracle/SQL Database Administrators, Network engineers, Java/ J2EE developers, Project managers and Web developers.
• Generated over $100k in profits for project deliverables by simultaneously managing 13 long-term projects.
• Increased the number of billable consultants on projects by 50%.
• Increased new projects by 25%.
• Acted as a primary liaison with the account team during the configuration quote process. Reduced the average turn-around time from 12 business hours to 4.
• Worked with key accounts, capture requirements, and deliver innovative solutions through A/C teams. Clearly define goals to compete and win against alternatives tactically and strategically.
• Generated over $5M in pipeline application revenue by providing competitive, strategic and tactical deal support to the global Sun sales and partner community, and developing account strategy with inside and field sales.
• Many single-tier channel revenues were flat despite new and leading product suites. Discovered
that fresh and aggressive marketing programs were needed to mobilize action. With
collaborative development/placement of new programs, VARs, Integrators, and Hardware
providers saw a growth of 30% within 12 months, a Sun first!
• Increased revenue for Sun while also helping customer realize $5M in cost savings by proposing a solution profitable to both companies and Implemented strategic-planning process enabling ERP data to be translated into product/service requirements, thereby reducing planning time by 50 % and significantly
• Generated over $2M in pipeline application revenue for Oracle by identifying and qualifying sales opportunities and developing strong client relationships.
• Lack of channel infrastructure was hampering revenue growth even with new and innovative
products. Identified need for distributor channel and aggressively established U.S. channel as new
Outlet for all products, resulting in two-tier channel business growing from nothing to $5M in
just one year. Innovative distributor funding/support were underpinnings of this novel initiative.
• Implemented E-Business suite software -improvement initiative, achieving $2M cost reduction.
• Through effective planning delivered a project 20% faster than originally scheduled while reducing the expected worldwide project cost by approximately 18%.
• Built and managed relationships with strategic partners, such as Cisco, Sun, Sybase, Hewlett-Packard, Mitsubishi, Mercury Interactive, Telera and Swissotel, resulting in $10-15M in revenue.
• Responsible for building a new technology group, the Wireless Application Protocol (WAP) technology practice for the West Coast region and generated $5M in revenue on Swissotel account
• Helped increase sales revenue 30% managing the Sybase account.
• Managed provision of services, such as server hosting, application support, system integration, web-demand testing, online branding, residency consulting. Developed RFP’s and statements of work.
• Managed & strengthened vertical retail market client relationships and implemented e-business projects for e-tailer and catalog retailer clients, constructing structural changes in daily operations that resulted in a 45% overall increase in efficiency of consumer usability.
• Involved in initial business process review to determine key business processes, defined initial implementation scope, and performed functionality gap analysis.
• Consulted client on product web catalog structure, product set-up fulfillment options, and freight structures, implemented and consulted on EDI and Idocs for clients.
• Performed front/back-end testing; confirmed functionality in preparation for go-live, increasing performance by 65% and saving Pandesic over $1M per year.