Content Creator
Freelance
Total years of experience :9 years, 1 Months
Develop and produce engaging and high-quality multimediacontent across various platforms.
Optimize content for search engines and enhance discoverability
Adapt strategies based on audience feedback for continuous
improvement
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● Data Entry ( apply all the date required for the new clients on our
application.)
● Coordinating the sales team by managing schedules, filing
important documents and communicating relevant
information
● Trains new employees to make sure they meet various guidelines
● Review data for deficiencies or errors, correct any
incompatibilities
● Scan documents and print files like contracts that describes the
responsibilities of each party when a new client.
● Help new client to use our system.
● Communicating and answering all clients concerns, even after
working hours through emails, sms or calls.
● Doing daily updates for other parties products upon their
requests.
● Maintains data entry requirements by following data program
techniques and procedures.
● Maintains operations by following policies and procedures; reporting
needed changes.
● Maintains customer confidence and protects operations by keeping
information confidential.
● Contributes to team effort by accomplishing related results as
needed.
● Ensuring the adequacy of sales-related equipment or material
● Assists the marketing department in new marketing campaigns
● Settles upon delivery dates and times with other departments to
make sure that the consumer interaction is of the utmost of
professionalism
● Meets monthly sales goals as provided by management
● Following up customers’ orders as part of the support team for
PostaPlus delivery
● Responsible for Activating all kind of promotions on the
customer's lines .
● Training new agents to use ooredoo system(RAS system, CRM,
AVAYA ) .
● E-commerce
● Editing and fixing wrong orders .
● Preparing contracts that customers sign .
● Dealing with customers issues, specially upset customers about
their orders being delayed, wrong shipment, not delivered and so
on .
● Resolve customer complaints via phone.
● Use telephones to reach out to customers and verify account
information.
● Greet customers warmly and ascertain problem or reason for
calling.
● Assist with placement of orders, refunds, or exchanges.
● Advise on company information.
● Take payment information and other pertinent information such
as addresses and phone numbers.
● Place or cancel orders.
● Answer questions about warranties or terms of sale.
● Act as the company gatekeeper.
● Suggest solutions when a product malfunctions.
● Attempt to persuade customer to reconsider cancellation.
● Inform customer of deals and promotions.
● Deliver prepared sales talks, reading from scripts that describe
products or services, in order to persuade potential customers to
purchase a product or service
● Explain products or services and prices, and answer questions
from customers
