Customer Service Officer & Administration support
ICT
مجموع سنوات الخبرة :10 years, 0 أشهر
Duties:
To provide and promote a professional, high quality, front line customer focused service to all tenants and visitors.
To be responsible for the day to day operation of the customer service reception area including dealing with all customer inquiries and delivering a service to meet the individuals needs of all internal and external customers and wherever possible resolving inquiries at first point of contact.
Taking care of all Work Permit requests from Mall, Office & Residential Tower and forwarding to the concern departments for their approvals.
Being the first person handling all complaints and needs from the tenants on the Residential tower, Office tower and Mall area.
Key Responsibilities:
• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction
• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction
Key responsibilities:
• Arranging and maintaining director’s appointments/schedule;
• Meeting and greeting of high level visitors of seniority, calls, e-mails, and etc.;
• Preparation of presentations materials
• Business correspondence with partners and key clients;
• Assisting at meetings and conferences
• Organization of business trips;
• Control of director’s orders execution;
• Another order of Director.
Key Responsibilities :
• Meet and greet all members,
• and potential members,
• at the front of the Restaurant by ensuring the following: Ensure the restaurant is ready to receive members prior to opening and that both wait staff and tables are ready in line with opening standards
• Ensure restaurant operating equipment is clean and in working order
• Maintaining impeccable uniform and personal presentation standards in accordance with club policy Welcoming members to the Restaurant, by using the Restaurant name Inquiring if they have a reservation and noting it in the reservation book if they do
• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
• Being attentive to guest requests
• Escort members to their preferred table or reserved table and seat members according to restaurant standards
• Take telephone bookings and document in the Reservation book according to restaurant standards
• Train wait staff and bus staff in hostess standards
• Be attentive to members and resolve their complaints where possible, reporting all incidents to your Supervisor Maintain responsibility of cleanliness of hostess stations
• Maintain responsibility of cleanliness of all menus and drink menus
• Assist with beverage service
• Assist with food service
• Maintain detailed knowledge of menu, including daily specials Ensure tables are cleared quietly and efficiently
• Carry food and beverage trays in a safe manner to minimize breakages Complete dockets accurately and clearly
• Maintain current information on all general activities of the club
Key Responsibilities :
• Check in on a board
• Escort to the flight and from air craft to the main building of air port
• Receive guests to the air port by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
• Inform guest accordingly arrival and departure
2009-2014 Specialist in philology, English, world literature and Russian languages.