Darine Gerges

• Oversee daily operations and ensure high service standards.
• Lead and manage staff while optimizing operational efficiency.
• Manage food and beverage operations and collaborate on menu development.

Recruit, train, and mentor a team of 5+ staff.
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Supported menu and service improvements based on customer preferences and feedback.
Maintained day-to-day inventory awareness to avoid shortages during service.
Built strong relationships with regular customers, encouraging repeat visits.

• Delivered high-quality guest service and managed reservations.
• Coordinated with teams to ensure smooth operations.

• Managed reservations and ensured seamless booking processes.
• Coordinated events from planning to execution.
• Built strong corporate client relationships and increased revenue.

Managed daily reservations and group booking requests, ensuring smooth scheduling during busy
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Led and supported a housekeeping team of 10+ staff.
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Supervising staff schedules, training, and performance.
Worked closely with internal teams and external vendors to support operations.
Monitored room and venue readiness to ensure smooth operations during busy periods.
Preparing reports on revenue, expenses, and operational performance.
Coordinated weddings and private events from preparation to on-site execution.

Served as the first point of contact at the information desk, welcoming guests and handling inquiries.
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Managed daily reservation entries and availability logs using professional Omega Software and PMS
System (Organizer & Hotel System), ensuring accurate booking records to eliminate booking conflicts.
Coordinated with service and operations teams to support smooth guest flow and seating arrangements.
Assisted guests with basic requests and escalated issues when needed.
Maintained organized reservation logs and updated availability regularly.