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Jamil Aboyousef, Customer Service Associate

Jamil Aboyousef

Customer Service Associate·Amazon

Jordan

Bachelor's degree, Computer Science

Work experience

Total years of experience: 4 years, 9 months

Customer Service Associate

October 2023 - May 2024

Amazon

Amman, Jordan

October 2023 - May 2024

Company industry:
Internet & E-commerce

Data Scientist

March 2022 - February 2023

Data Cave

Amman, Jordan

March 2022 - February 2023

Company industry:
IT Services

Customer Service Representative

March 2022 - December 2022

Extensy

Amman, Jordan

March 2022 - December 2022

Provided high-quality support to clients through phone and chat channels at Extensya. Resolved customer issues and ensured their satisfaction with our services. Managed client transactions using booking and payment systems. Provided internal IT support as needed to ensure smooth operations. Strengthened communication skills, attention to detail, and ability to provide effective solutions to customer and internal issues through this role.

Company industry:
IT Services

Technical Assistant

January 2012 - January 2015

Jamal Jamil Real Estates

Amman, Jordan

January 2012 - January 2015

Provided technical support for office devices and performed software and network configuration as needed. Managed backups and local storage, and recommended technology solutions to improve office efficiency. Assisted with various tasks in a real estate and surveying office, including document management, office organization, and field inspections. Took photographs of properties and assisted with property inspections. Gained experience in office management, technical support, and field inspections.

Company industry:
Real Estate

Education

Al-hussein Bin Talal University

February 2022

February 2022

Bachelor's degree, Computer Science

Jordan

Al-Hussein Bin Talal University

January 2022

January 2022

Bachelor's degree, Bachelor in Computer science

Jordan

Skills

LOCAL STORAGE
Expert
LOCAL STORAGE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
OFFICE MANAGEMENT
Expert
OFFICE MANAGEMENT
Expert
REAL ESTATE
Expert
REAL ESTATE
Expert
SURVEYING
Expert
SURVEYING
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
TECHNOLOGY SOLUTIONS
Expert
TECHNOLOGY SOLUTIONS
Expert
BOOKING (RESOURCE PLANNING SOFTWARE)
Intermediate
BOOKING (RESOURCE PLANNING SOFTWARE)
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate