sales account manager
Bayut
Total years of experience :12 years, 5 Months
- Draft and deliver proposals
- Report on sales activity (Daily Visit Report)
- Keep detailed notes on prospect and customer interactions (adding and updating opportunities for
effective follow up)
- Provide forecasts on best case and most likely sales volumes over relevant time periods
- Work with the Marketing department to plan and execute generation campaigns
- Provide feedback to sales management on ways to decrease the sales cycle, enhance sales and improve
company branding and reputation
- Provide feedback to Company management on market trends, competitive threats, unmet needs and opportunities to deliver greater value to customers by extending company offerings
- Be a positive representative of the company and its brand in the marketplace
-Drive the entire sales cycle from initial customer engagement to closed sales
- Prospect for potential customers using various direct methods such as calling and face to face meeting,
and indirect methods such as networking, social selling to clients within the assigned territory
- Qualify prospects against company criteria for ideal customers and sales within the territory
- Consult with prospect about business challenges and requirements, as well as the range of options and
cost benefit to each
- Maintain a high level of relevant domain knowledge in order to have meaningful conversations with
prospects
-Welcome and greet every customer in a warm and friendly manner & deliver excellent customer service at all times.
-Identify customer needs through asking questions; confidently recommend appropriate products; recommend others products at every sale opportunity
-Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
-Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
-Demonstrate and maintain product knowledge, fashion trends, in-store promotions at all times.
-Maintain clean and organized display, fitting rooms and stock areas.
-Comply with all company policies and procedures including refund and exchange policy, security, health
and safety policies etc.
-Achieve monthly targets and KPIs.
Collaborate with three departments (backstage, cash operations, preservations and operations) in
order to maintain the operations of the store in coordination with front of house.
• Maintain the store’s inventory (products, parts, tools, supplies); organize daily cycle counts to
minimize discrepancies in from stock level and cash; process returns.
• Organize trainings for new team members on cash handling, downtime and processing downtime
transactions, assisting opening and closing procedures, managing change orders, managing daily
pickups, recording, and investigating discrepancies.
• Orchestrate facility and work order schedules to ensure minimum team and facility disruption.
• Ensure compliance and completion within brand standards for construction and preservation work.
• Process work permits for any tasks that needs to be done within the store out of operating hours.
• Maintain records of all vendors; conduct daily walks and update the leadership team to ensure work is
up to standards.
• Oversee store calendar of events, event planning, and communication board.
• Mentor store employees by providing guidance, learning opportunities, and feedback.
Partnered with management to develop product ideas.
• Ensured a positive shopping experience and established a basis for repeat patronage by providing
excellent customer service.
• Maintained knowledge about the specific products being sold in order to communicate accurate
information to customers.
• Recommended, selected, and located requested items.
• Assisted in customer recognition using database of customer history.
• Tracked and analyzed relevant consumer statistics.
• Recognized and mitigated security risks.
Provided quality customer service using excellent communication skills.
• Assisted customers in relation to their needs; solved their problems quickly and professionally.
• Maintained knowledge of specific products, current sales and promotions, payment and exchange
policies, and security practices.
• Recognized security risks and thefts in order to prevent loss.
• Performed stock inventory and received new stock.