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Darrell Moniz, Freelance Sales Consultant

Darrell Moniz

Freelance Sales Consultant·Channel Partners

United Arab Emirates

Master's degree, Banking & Finance

Work experience

Total years of experience: 23 years, 8 months

Freelance Sales Consultant

January 2019 - Present

Channel Partners

Dubai, United Arab Emirates

January 2019 - Present

Acted as a trusted advisor with expertise in prospecting, pipeline management, and contract
negotiation, and comprehensive transaction coordination for buyers, sellers, landlords,
and investors
Guided clients on bespoke mortgage solutions while managing end-to-end loan
processing, achieving 100% compliance with regulatory requirements
Company industry:
Real Estate
Job role:
Sales

Property Consultant

January 2016 - December 2019

Splendour Homes,

Dubai, United Arab Emirates

January 2016 - December 2019

Provided exceptional client service as a Real Estate Agent, specialising in property sales,
leasing, and investment opportunities.
Counselled customers on optimal mortgage options, ensuring tailored financial solutions.
Demonstrated strong negotiation skills, conducted extensive market research, and
fostered robust client relationships.
Company industry:
Real Estate

Operations Manager

January 2014 - December 2016

Secure Parking LLC,

Dubai, United Arab Emirates

January 2014 - December 2016

Formulated standard operating procedures (SOPs) and facilitated staff training anchored
in real-time operational insights.
Resolved escalated complaints and carried out regular evaluations of staff performance.
Generated in-depth financial and operational reports for strategic decision-making.
Company industry:
Call Centers & Customer Care Outsourcing

Team Leader – Customer Service & Operations

January 2011 - December 2013

ENGRO Corporation,

Karachi, Pakistan

January 2011 - December 2013

Optimised operations and instituted SOPs for customer-facing teams to enhance service
delivery.
Engineered and launched a proprietary customer relationship management (CRM)
platform, improving client interaction.
Created monthly performance dashboards for presentations to senior executives.
Company industry:
Industrial Production

Call Center Manager – Special Project

November 2010 - January 2011

Front Office Solutions,

Karachi, Pakistan

November 2010 - January 2011

Company industry:
Call Centers & Customer Care Outsourcing

Manager Customer Care & Retention – Service Quality

January 2008 - January 2010

Allied Bank Limited,

Karachi, Pakistan

January 2008 - January 2010

Company industry:
Banking

Senior Officer – Learning & Organization Development

January 2007 - January 2008

KASB Bank Limited,

Karachi, Pakistan

January 2007 - January 2008

Company industry:
Banking

Relationship Manager – Service Quality

January 2002 - January 2007

Standard Chartered Bank,

Karachi, Pakistan

January 2002 - January 2007

Company industry:
Banking

Education

Preston University

January 2000

January 2000

Master's degree, Banking & Finance

Pakistan

University of Karachi

January 1993

January 1993

Bachelor's degree, Commerce

Pakistan

Skills

Team Leadership
Expert
Team Leadership
Expert
Complaint Management
Expert
Complaint Management
Expert
Streamlining Operations
Expert
Streamlining Operations
Expert
Time Management
Expert
Time Management
Expert
Process Re-engineering
Intermediate
Process Re-engineering
Intermediate
Streamlining Operations
Intermediate
Streamlining Operations
Intermediate
Leadership Capabilities
Expert
Leadership Capabilities
Expert
Training
Intermediate
Training
Intermediate
Project Management
Intermediate
Project Management
Intermediate
DATA PIPELINE MANAGEMENT
Intermediate
DATA PIPELINE MANAGEMENT
Intermediate
CONTRACT NEGOTIATION
Intermediate
CONTRACT NEGOTIATION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
INVESTMENT ADVISORY
Intermediate
INVESTMENT ADVISORY
Intermediate
LEASE CONTRACTS
Intermediate
LEASE CONTRACTS
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE SALES
Intermediate
REAL ESTATE SALES
Intermediate
SALES
Intermediate
SALES
Intermediate
Team Leadership
Expert
Team Leadership
Expert
Complaint Management
Expert
Complaint Management
Expert
Time Management
Expert
Time Management
Expert

Languages

English
Expert
Urdu
Intermediate

Training and Certifications

Certifications
Project Management
Six Sigma Green Belt
Aug 2015
Training
Developing Managerial Skills
Learning and Org Development - Union Bank
Apr 2006
Creative Problem Solving
Cognetic Solutions
Sep 2003
Plan, Do, Check & Act
PRISM
May 1999
Financial Planning and Management
Learning and Org Development - Union Bank
Sep 2005
Identifying Training Needs
Sidat Hyder and Morshed
Mar 2008
Team Building
The Medium
Jul 2007
Fraud Awareness
Citibank Training Center - CEEMA
Feb 2000

Hobbies

  • Reading and Travelling