Darrien Clyne

Work Experience

Total years of experience :18 years, 5 Months

Digital Network Gateway Exchange HDX-C Technician at ITT Exelis

United States
My current job since February 2011

 Serving as HDX-C technician and operating and maintaining SL-100 multifunction switch, remotely dialing in to resolve maintenance issues and restore systems.
 Actively performing all service orders (SEVORD) on the switch.
 Responsible for overall telephone systems administration, operations, maintenance, and services as per the OEM manual.
 Executing required troubleshooting of the switch and ancillary devices to rectify issues; executing mechanical or programming tasks and/or parts replacement required to store service.
 Enabling patch programming changes, and telephones prefix and area code updates.
 Accountable for installation, testing, and repair of the IGX tactical communication package (TCP).
 Managing Operations & Maintenance (O&M) of the communication lines, trunks, cabling, and switching systems associated with the IGX, HDX-C as well as of systems, modules, cabinets, processors, circuit cards, power supplies, peripheral, and ancillary equipment to include cabling, wiring, plugs, and adapters.
 Conducting preventative maintenance, corrective maintenance, and routine maintenance procedures for the REDCOM IGX switch.

Network Technician II at Adecco

United States
August 2008 to January 2011

 Executed maintenance activities on multiple networks, monitored systems for SS7 networks as well as enabled overall server related repairs with tier 2, 3 technicians.
 Responsible for coordination of voice carrier maintenance, voice traffic as well as ensuring proactive network monitoring of all systems in tech control centers.
 Enabled monitoring and repair maintenance for managed modems, 5E, and voice platforms.
 Supported continual improvement of the network, switches, and MTTR for customer quality.

Tier 2 Technician at EarthLink/Ryla

Other
January 2006 to August 2008

 Facilitated expert IT support to internal and external end users within the network.
 Conducted effective troubleshooting to determine and resolve equipment malfunction within defined time-frames.
 Prepared accurate documentation of support services provided to end users utilizing the CRM trouble ticketing management system; offered new opportunities for support services improvement.
 Delivered Nortel technician’s expert analytic support during monitoring of network systems which led to uninterrupted system operations.
 Accountable for effectively mentoring and training new hires on troubleshooting techniques as well as user support processes and procedures.
 Efficiently evaluated and provided feedback on new product features, usability, and support.
 Undertook required equipment analytics based on customer specifications utilizing various testers preventing potential system malfunction and downtime.